Zainab :
Subject: Formal Complaint About Unprofessional Service and Treatment
Dear Ma Doo Bua Management,
I would like to make a formal complaint about our experience at Ma Doo Bua.
Before we paid, we were not informed that pregnant women were not allowed to take photos on the boat. We only found out about this restriction after we had already paid and gone onto the boat to take photos. At that point, one of the staff members started shouting at us and spoke to us in a very rude and inappropriate manner.
If there is a restriction regarding pregnant women taking photos on the boat, customers should be clearly informed before payment, not after they have already paid and started the activity.
Unfortunately, the poor treatment did not stop there. The service from the staff was extremely disappointing. When our food order was delayed, one of the female staff members told us, in a very disrespectful manner, that if we were not going to order, we should leave and sit outside. This is completely inappropriate for a customer service environment.
We came to Ma Doo Bua expecting to enjoy our visit and take some photos, but instead we left feeling extremely uncomfortable and disappointed because of the way your staff treated us.
I strongly recommend that management review what happened, clarify your policies to customers before payment, and address the behavior and customer-service standards of your staff.
Unfortunately, based on our experience, we would not recommend Ma Doo Bua to others and do not feel that the experience was worth the visit.
I hope management takes this complaint seriously and provides an appropriate response.
The staff shouted at us and spoke to us in a very rude and disrespectful manner. We even reported what happened to the staff at the payment booth outside, but unfortunately, their attitude was also very unprofessional and unhelpful.
All this happened in boat c at 2026/9/18 at 1:30 pm
2026-09-18 07:14:18