you need to get it authenticated at coach and then sue ebay
2026-05-03 11:47:48
6074
Audrey :
eBay’s authentication team is a joke. DO NOT sell with them.
2026-05-24 00:21:12
1567
MysticCrystal :
looks like eBay owes you $1k.... without the strap the purse has lost a LOT of its value. I would be simultaneously FLAMING mad and heartbroken
2026-05-03 16:18:53
1033
justineqween :
It’s probably still in the other box. When they authenticated they probably never even had the strap and that’s why they couldn’t authenticate. I bet it’s still wrapped the way you sent.
2026-05-03 20:06:28
2994
Lei 🇦🇺 ⟭⟬ ⁷ :
Why is eBay even authenticating anything? There is no way they have correct resources for that
2026-05-06 11:44:32
3856
Michele💙 :
Why is EBay even in the mix with trying to authenticate anything???? This should be between you and the buyer!!! Now eBay is in the middle and they made a mess out of this!!!
2026-05-03 13:04:52
469
WL 🤍 :
The way I would be contacting small claims court……
2026-05-03 00:12:10
235
Erin :
Oh no!! I hope you get it back!!!😳😳😳😳
2026-05-02 22:16:54
504
Renee :
Ebay “lost” an antique robe I sold for around that same amount. I shipped to their shipping hub and a few weeks later I saw it listed on another seller’s account. They refunded the buyer and let me keep my money, but I was still livid over the whole situation.
2026-05-02 23:48:04
311
Be kind. Be open. Look up :
they opened the box you sent and the strap prob was at the bottom under packing stuff so they missed it and binned the box and contents. its prob why bags are nearly always sent with the strap inside the bag. their due diligence sucks.
2026-05-23 18:02:21
42
palomitasal :
Those are AI responses btw, ask to speak to a real agent :/
2026-05-22 14:25:22
33
Inka :
Omg it’s happened to me yesterday with Celine sunglasses! Rejected
2026-05-31 10:06:44
10
alaoujen2s5 :
Very unprofessional
2026-05-03 00:05:42
63
Hope4 :
I wish I had never watched this video. My anxiety is so bad over this...I'm so sorry.
2026-05-03 17:18:41
114
Nate :
maybe that's the reason the authentication got rejected because they lost the strap in the process
2026-05-06 17:27:50
151
Tamara’s Blue Chicken :
I will never use eBay again!! I sold product from my company and I have social media proof that 2 people were going to pretend they never received their items to get their $1000.00 back and keep the $1000.00 item on top of it. BYE EBAY
2026-05-24 21:59:41
0
Dee Rae :
I'm glad you opened it on camera now you have proof the strap was not in there and the bag wasn't even packaged to mail properly
2026-05-17 21:45:31
45
dye_a_graham :
A true authentication team would check every aspect of the item you sent them. Box too. I can’t believe they lost the strap. So unprofessional.
2026-06-06 22:54:48
9
Rachel Almario :
I would be LIVID
2026-05-16 03:11:17
23
M3rmaid05 :
I’m pissed off and it ain’t even my problem 😤
2026-05-02 23:59:52
116
hayley v 🍁🌙 🍄 :
It’s not even my purse and I’m screaming 😩
2026-05-03 09:11:51
69
shortstuff803 :
Sue them for the price of the bag
2026-05-13 04:56:30
19
MrsB42 :
That's horrible! Can't believe they lost the strap!
2026-06-14 02:43:38
7
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