@coryjhutcherson: A 20-Year-Old Unit… and Nobody Connected the Dots Most CSRs are trained to ask the age of the system… but do they actually understand WHY they’re asking it? In this clip from Booked or Busted, Cj Todd from @Kreadiv‪‬ and Cory Hutcherson from @Sock Knocker break down one of the biggest hidden revenue leaks in home service call centers: the HVAC knowledge gap. 20-year-old system. No cool call. Slow season. That should instantly trigger opportunity awareness for your team. The best CSRs don’t just gather information… they connect the dots and understand the bigger picture behind the homeowner’s situation. If your CSRs don’t understand basic HVAC replacement indicators, you could be missing massive opportunities every single day. Comment “LAYUP” if you think your CSRs should know how to spot replacement opportunities. Full episode dropping soon! #hvacbusiness #callcenter #customerservice #homeservice #hvacsales

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2026-05-08 20:20:41

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