I filed a BBB complaint after my Hokas collapsed after one wear and less than a month of ownership. The response I received was basically the exact same copy-and-paste message I already got through email, with no actual resolution offered.
I spent time researching for what fits my needs and chose these shoes because Hoka’s reputation made me think I was buying quality. Instead, this has been one of the worst customer service experiences I’ve had with a major brand. Just sharing so people know what to expect if they ever have an issue.
2026-05-20 09:54:17
3
Running Regardless :
HOKA x Running Regardless should be a thing 🤝
2026-05-15 18:11:34
0
gabby_behling0518 :
Your out of stock of my favorite pair of hokas the woman’s Clifton 10 in the stardust/ash color….makes me sad. Desperately need new shoes but can’t get them 😔
2026-05-16 07:48:55
0
Betty :
PLEASE RESTOCK THE MARY JANES IN MULTIPLE COLORS I BEG OF YOU
2026-05-16 09:42:42
0
Ernie616 :
I need some 12 wide Bondi & Clifton’s in a color other black, white, or gray
2026-06-03 23:49:50
1
Allyson Bridgman :
More Pink in size 12 women’s wide
2026-06-03 02:33:48
0
Deanna, Physician-Assistant :
I love even just wearing hokas around the house
2026-06-03 17:53:03
0
Warrior🥀🔥 :
Love them
2026-05-18 23:19:22
0
planeterunning🏃 :
Mach 7 🏅❤️🤍
2026-05-17 06:43:44
0
MyAdoptee Voice :
Love These ! And the Color my favorite Walking most Comfortable Walking Shoes..💖
2026-06-30 00:13:19
0
3,14_2shok✅ :
первый
2026-05-15 18:04:09
1
Ridwan hakiki :
I want to buy Hoka speedgoat 5 But I'm really worried about getting fake ones in stores. 😫
2026-06-09 08:02:55
0
🪡oyal🌸 :
Omggg I need
2026-05-17 15:10:10
0
Nazarii :
че за модель
2026-05-15 18:13:34
0
Jordan Taylor :
Just sharing my experience for anyone considering Hokas. I wore them once, had them less than a month, and the toe box still collapsed. Warranty was denied after going through both Dick’s and Hoka.
Honestly the most frustrating part has been the customer service. I expected way better from a brand with this reputation, but this experience completely changed my view. Just something to keep in mind before buying.
2026-05-15 21:32:46
1
Samantha Capper 🇳🇿 :
So we’re still not addressing the fact that you chose a Māori name for your brand and then consistently mispronounce it taking from a culture but not remotely giving back
2026-05-18 19:59:44
1
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