@roof.by.lowes: I hired Lowe’s to do my roof and now it’s falling off my house! I vetted multiple roofing companies and ultimately decided to go with Lowe’s because I thought the Lowe’s brand meant something, but apparently I was wrong. We got a third-party inspection who confirmed that the installers had the pressure on their air tools set so high that the nails just went straight through the shingles instead of anchoring them, and that they didn’t use an adequate amount of nails per shingle for how steep our roof is. Our roof is literally falling off and we’re getting nothing but crickets from Lowe’s. Actually that’s not true. They told us to file a manufacturer warranty claim, even though the shingles themselves are in great shape, and then they went silent. So I guess that’s the Lowe’s way of saying they are proud of this roofing job. If you’re looking for a roof replacement and you see that Lowe’s does installation services run the other way. They have no shame about doing a crap job and then absolutely refusing accountability. #lowes #loweshomeimprovement #loweslife #lowesproject @Lowe’s
lowes is just a dispatch service, sending the work to the cheapest guy that you already turned down.
2026-05-17 20:07:28
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Lowe’s :
We apologize for this experience. Please DM us your full name, contact information, and order number so we can review this further.
2026-05-19 13:25:35
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JohnTed :
you vetted roofing companies and went with not a roofing company.
2026-05-18 20:56:05
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Jeff Beard :
former sales guy for home depot services here. You have followed right to repair law. Now get a quote to have it repaired by another bonded company. Send the quote to Lowes with notice that if appropriate repairs are not completed in x number of days ( whatever is legal in your state) that you will be hiring this company and suing lowes for the cost plus legal fees and pain and suffering. also contact local news and bbb. BBB has no teeth, but accreditation is important to companies like Lowe's so they are more likely to do something to keep it.
2026-05-18 12:20:10
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Ughhh :
Call Lowe’s and ask them for Their certificate of insurance (COI) and file a claim.
2026-05-18 01:54:29
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heyitsme :
the fact this channel was made solely for this is sending me 🤣
2026-05-18 06:54:36
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Pshhh :
I work in exterior. If you “vetted” roofing companies, how in the world did you land on Lowe’s?
2026-05-18 13:05:28
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Wesley Smith671 :
Home Depot is no better by the way
2026-05-18 01:33:36
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Dave with Remodel Media :
Lowes is just a middle man for these services. Better to hire a contractor directly.
2026-05-18 05:41:53
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Alec 🇨🇦 :
At the end of the day, here's the deal, it's pretty simple...You hire a company and you pay said company then that company is on the hook for a fucked up job, period!! Doesn't matter who they subbed the job out to. WHO YOU PAYED IS WHO'S RESPONSIBLE!
2026-05-19 17:54:38
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GBusterB :
Bizarre choice hiring Lowes to do a roofing job…
2026-05-19 18:11:10
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Jonezy2020 :
its not lowes. lowes hires 3rd party contractor to do there installs. you just paid lowes for a consultation fee.
2026-05-19 17:21:53
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chadlew :
Lowes doesn't do any contracting work. They subcontract local contractors add 20% and charge you for it.👌
2026-05-19 01:46:43
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jimmytwofeathers :
They just hire a local contractor to do the work, they are just the middle man
2026-05-18 01:23:18
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had to say 🇨🇦 :
Lowe’s doesn’t do your roof. A roofing company does
2026-05-20 02:50:16
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chadpost410 :
Never go thru Lowes or Home Depot. Horrible. Go thru your local companies after extensive research.
2026-05-18 07:47:45
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deotem1 :
Unfortunately, this doesn't surprise me
2026-05-17 18:30:15
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meggtaytheo :
I had no idea Lowe’s even did this service 😳
2026-05-20 00:14:38
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Martha Not Stewart :
never hire Lowe's
2026-05-17 18:43:36
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Ur mom :
All Lowe’s installations are 3rd party sub contractors
2026-05-19 01:59:01
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🍒B🍒 :
And you can’t sue Lowe’s cuz they 1099 their installers
2026-05-18 11:22:14
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thedevilindisguise :
you went with lowes because they were cheaper and you're paying for it now.... good job
2026-05-18 10:30:36
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saabawrx :
As a roofing and siding salesman, i cringed when you said “I got a roof installed by Lowes”. I sell mostly GAF Roofs and my GAF rep would have my ass if he heard me refuse to redo a roof. I would lose my certification. Improper installation falls under the workmanship warranty not on the shingle manufacturer warranty.
2026-05-19 17:48:55
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KD :
Like I get it but at the same time, why on earth would you think it was a good idea to have Lowe’s do your roof? 😂
2026-05-17 20:07:53
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That Girl Jenn :
Can you file a homeowners insurance claim against Lowe’s? A faulty roof is going to lead to more damage after 1-3 winters, I would think your insurance carrier would be concerned about that.
2026-05-18 03:06:43
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