@gopi.randhawa02: That first bad review will hit hard — but it's not a personal attack, it's a data point. If one customer complains, it's an outlier. If five say the same thing, your system is broken. Stop protecting your ego and start fixing the process — that's the real job of a founder. Save this if you're building a business in NZ. #gopirandhawa #NewZealandBusiness