Michael | Professional Trader
Region: GB
Monday 18 May 2026 14:49:44 GMT
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Rich B472 :
People don't give a toss anymore
2026-05-18 15:08:22
31
h & the wonderers :
it's a bit poor isn't it and you going out of your way to fix the situation really let them off the hook. they should have done better and at least given you a desert along with the sauce. everyone makes mistakes but it's how it's addressed is the measure of a company
2026-05-18 15:34:31
6
Ian F :
People say cash is king, it's not, it's the customer. No customers, no cash. The effort and cost it takes to get a new customer is said to be 6 times more than keeping an existing one, it makes sense to value every customer.
2026-05-18 18:45:00
1
dan_henders :
My approach is definitely email them, as if you have had this experience, someone else will likely will. As business owner, the people you employee you can't monitor everything they do or say. If I was the owner of that place, I would be frustrated at my employees. Isn't the saying. You have good experience you tell 1-2 people. You have bad, you tell 5-7 people? but now with social media. That's could be 100x
2026-05-18 15:29:35
3
umear :
I would I have definitely apologised for the inconvenience, given you two tubs of sauces and also thanked YOU for taking the time out to come and grab it, knowing you shouldnt have had to do it in the first place .
2026-05-18 15:36:16
2
Phil :
I’m not consciously trying to ignore your customer service point but what has separate required sauce?
2026-05-18 18:15:03
0
Dooneese :
I tried to support small businesses a few years back and they are a nightmare. I won't bore you with the details but when I get bad service I just write them off in my mind and never return.
2026-05-18 18:43:59
2
Jay Singh :
Lost a regular customer didn’t they
2026-05-20 10:37:21
0
ianruxton5 :
Agree and apology on behalf of the business is the first thing they should offer and possibly a bottle of pop or similar free
2026-05-18 16:50:17
0
Victoriahoriffic :
should of at the very least got an apology and given something extra for the inconvenience
2026-05-19 18:39:23
0
Cornelius :
I don't need anything extra free but it would at least be nice to have situation acknowledged that they messed up and you had to go there to fix it. Email them, give them a chance for redemption.
2026-05-18 15:05:10
0
Ijabella :
”Sorry seems to be the hardest word.. ”
2026-05-18 17:23:53
2
Ian Fleming :
Life time of a customer!!
2026-05-18 17:31:35
0
Wizzerz :
Totally agree
2026-05-18 20:00:11
0
Rich On Markets :
How have you not had your phone nicked yet!
2026-05-21 09:29:39
1
mineshpatel9745 :
went to London on a trip.. had a meal.. service was poor.. discovered you can order on the app.. automatically adds 15pct service charge! lovely.... daylight robbery
2026-05-18 15:28:20
1
agitatedjon :
Your a keeper 👏 my misus wouldn’t have got the sauce if she was in said shop & we lived next door 😂😂
2026-05-18 15:28:18
2
Evornator :
Sounds like you got to the sauce of the problem (sorry)
2026-05-18 18:28:29
1
Dave Jackson :
service in the UK is terrible compared to the rest of the world
2026-05-18 17:47:50
1
Roberts Fun with lego :
at drive throughs if its wrong i take the whole lot back. they have to get the manager to refund it. I have plenty of options near me.
2026-05-18 19:37:47
0
hitman hilts :
They don’t give a 💩 even if there are food items missing
2026-05-18 17:05:42
0
The Moaning Gravedigger :
They well spat in it😂
2026-05-18 17:31:47
0
Stuart Davies :
Was it a cultural difference?
2026-05-18 20:33:24
0
Nicole :
I'm not loyal to Any business !!! 🤬
2026-05-18 16:07:28
0
Tu Nguyen :
I would have done what you said you'd do if you were the business owner / staff, and for the reasons you said. The worse thing for me as the customer is that I would have felt very disappointed and betrayed, because I would have been trying to support them as an independent business.
2026-05-19 10:42:00
0
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