@dansfera: Automation shouldn't feel like a rigid, one-size-fits-all suit. Whether a site thrives on high-tech automated follow-ups or prefers the personal touch of manual engagement, the goal is adapting to what actually works best for the practice. It's refreshing to see a focus on flexibility—proving that real-time communication with patients matters more than just forcing a single method on everyone. #AI #HealthcareTech #Automation #PatientExperience #DigitalHealth