Slice of Life, MD
Region: US
Sunday 31 May 2026 14:45:39 GMT
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bethany 🩵🌸 :
Healthcare isn’t a customer service job.
2026-05-31 16:36:33
4853
Jay Dubs :
That’s why “patient satisfaction” is not an applicable metric to healthcare
2026-06-02 18:20:43
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Hector La Viola :
AI will relieve us of the analytics of medical decision making - at some point soon, we will be the "humanitarian face" of next level medicine. Collaborative medicine is going to include AI in about 5 years... or less.
2026-06-29 10:00:42
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beansanddreams2 :
And don’t forget people often are rude, disrespectful and demanding towards us. And we have to respond with warmth and kindness no matter what they say to us.
2026-06-02 13:16:13
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notthisagain❌️ :
This is the best explanation of why Healthcare shouldn't be customer service focused.
2026-06-01 11:35:46
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KCTN24 :
I lose my social skills about Wednesday. Unless we have an office meeting. Then I lose it whenever that is.
2026-05-31 16:05:04
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Kitty Mama :
The general public has ZERO idea the effort it takes to do what we do
2026-06-01 14:10:09
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Dream | Roam | Travel :
It’s the Disney-fication of healthcare brought on by the institution of HCAHPS in 2006 when patient satisfaction became tied to hospital reimbursement. We as healthcare providers are expected to deliver both excellent medical care, a five-star customer experience, and BOOM medicine became hospitality.
2026-05-31 19:09:02
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Anitesh Jaswal, MD :
At work, I am kind. Not nice. When colleagues and patients understand that distinction, we have a great relationship. Professional vs personal, people conflate those boundaries.
2026-05-31 15:53:28
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Sagacious_Sammie :
After a lifetime of this, I don't people at all on my days off. 😳 I need solitude, nature and peace just to reset for the next block
2026-06-01 12:08:56
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Merry…co :
I’m an anesthesiologist and I do a lot of overnight/24 hour shifts. I tell the trainees and the nurses all the time: “Up until midnight, you get service with a smile. After that….you just get service.”
2026-06-01 04:05:45
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onlavirg :
‘Kindness’ with staff/ colleagues tends to be exhausting as well- speaking from the ambulatory world . Short , concise statements made with eye contact is efficient - not an undertone .
2026-05-31 15:41:53
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Katie_bee03 :
Yes, it's exhausting. Add in elderly patients with dementia who are confused and also hard of hearing and don't understand what you're explaining at in their well-intentioned yet misinformed and demanding adult child/spouse/friend, patient is frustrated because they were told we would get records that we didn't receive or they were told that their pharmacy was trying to reach out to us and had not heard from us, although we have not received any messages from the pharmacy, or their medication or procedure needs a prior auth or appeal and they don't understand why it's taking so long, and then at the end of a 40 minute visit that was scheduled to be a 20 minute visit the patient brings up an entirely separate issue and demands that it be addressed the same day. The expectations on us are too High and the amount of things that we are expected to cram into one visit is too much. I leave clinic every day emotionally drained. I want to come home and sit and talk to no one. Other jobs are not like this.
2026-05-31 17:04:18
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mohmohmoh96 :
And this is why "patient satisfaction" should NEVER supersede quality of care. Sadly, it's not always unserstood
2026-06-01 01:04:33
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NPKendra :
This👏👏👏👏 it’s exhausting. When it became customer service and mental exhaustion it’s all too much.
2026-05-31 18:48:32
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juliasgottheruns :
I’m a first year intern and it’s sooo intense the amount of cognitive ability I need to have in every moment 🫠
2026-06-04 02:52:47
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Dr. H, MD - Dermatopath🥼🔬 :
👏👏👏 it's so hard to be "on" for every single patient in order to be warm and fuzzy. I'm trying to find a melanoma not be your bestie or psychologist
2026-06-01 14:49:26
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katrinajohnson328 :
I always say, "Is the tattoo artist interrupted 900 times and expected to still perform their job?" NO, THE ANSWER IS NO!
2026-06-01 17:36:52
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Green Lantern MD :
Meanwhile, chiropractic and naturopathy require comparatively little technical skill, investment, overhead, and risk and can focus almost entirely on customer service and salesmanship.
2026-05-31 16:12:54
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jeannebean2021 :
I’ve been in healthcare for 30 years now and it likes an 8-10 hour performance every day. Hit the door and put that smile on and don’t drop it all day. Boy! Our families really suffer for our profession! I don’t even want to talk when I get home!
2026-06-02 13:40:16
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vixiewixiegirl :
And people don't recognize if we save their lives on hour 13 of a 12 hour shift unless we did it with a ✨smile✨
2026-06-01 19:53:38
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ivpdk20 :
One very big thing: Engineers work hard for months, and only get end results (e.g. car isnt being purchased enough). You work hard on patient months (in chronic wards) or hours (trauma in the ER), and you get the end result as a "Ya, I decided not to take meds, I got vitamins instead" and theyre 150% worse now, because they didn't follow your advice. Ofc you're still kind and compassionate, but man that hurts on so many levels. Many people don't get how much thought is put into the advice u give them. It's like telling the lead engineer the car sucks to their face, and coming straight back to get another car from them.
2026-06-03 13:23:00
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middleton_md :
Being nice as a doctor does not mean you are practicing competently. Sometimes what the patient wants is not what is best for them. Doctors can be kind and professional while having boundaries.
2026-06-01 13:35:29
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lilyhawley66🇨🇦 :
As someone who works in Addiction and mental health I think you maybe need to delineate more carefully what you mean. I need to weigh the mental health implications of every interaction I have. That means how I speak to people. I don’t think people expect you to be cheerleaders. I think people expect you to hold your composure, and not make thoughtless and actually unkind comments. All I require from a doctor is for them to critically analyze the situation, remain professional, and not make thoughtless or unprofessional comments.
2026-06-02 21:08:04
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