SHERI W|Grand Hotel Spindletop
Region: US
Wednesday 03 June 2026 19:00:00 GMT
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Markie :
People typically only leave reviews when they’re upset so I try to give businesses good reviews when I can
2026-06-03 19:12:49
217
Trumbla_ :
He didn’t even make any donuts :( fail
2026-06-03 20:24:38
17
KIM Gen❌ Survivor :
you know another trick with bad reviews respond saying oh I'm sorry we have no record of you staying with us,youust have wrong location
2026-07-26 04:03:24
4
christineSherow329 :
I love love love that you make them take accountability and are adherent to your rules across the board
2026-06-03 23:13:56
21
Cliff Olen :
was it a big deal .. no , but being the reasonable person u are u have set the line or tone for your property. I feel like holding that kinda of ground elevates the hotel. plus there's that contract so you are over 1000% in the right.😁
2026-06-03 23:31:36
15
CrazyMomma_Of6 :
Can we normalize calling out those who leave the unwarranted bad reviews!?
2026-06-03 23:08:31
18
John :
I try to explain this to people all the time .. i woulda done everything you did and called the cops on them
2026-08-03 04:40:49
0
G :
I wish more people would leave good reviews at all businesses. Some of them depend on performance reviews or other factors and 2 sides - definitely. I been trying to leave good reviews and speak to a manager I get workers name, so that worker knows I will be back and know I will get good service
2026-07-21 13:14:47
2
Jessica :
Raise your rates and deposit amount for those banquet rooms. Sounds like you do good business with events, and you stay booked, so the demand is there. Raising your prices will keep out the clientele you don't want to attract.
2026-06-04 23:06:34
12
Eugene Darden :
Not all reviews is out of anger, sometimes it’s out of how you be treated at a establishment
2026-06-03 19:15:38
40
JuJu La Ru :
If you can prove that the review was written with malice or false, you can have Google remove it and they will. You have the proof through the videos and everything that you did everything correctly so you can get Google to take it down.
2026-06-26 00:31:28
4
Just me ❌ :
Luv this. Pls do the same when you visit restaurants. Our job is literally on the line
2026-06-03 19:48:18
5
Joseph Feneck :
Your doing great. keep up the good work.
2026-06-04 00:30:28
7
Ashfield_Sky :
I would rather have 1 angry guest than a 100 angry guests. Personally though, I would have called the police.
2026-06-03 19:42:51
7
Mr. McNugget :
💯 totally agree with you. And yes there's always two sides to reviews.
2026-06-03 19:27:04
5
Madison :
I absolutely would have kept it
2026-06-03 21:01:48
7
KIM Gen❌ Survivor :
I use offer guest discount for good reviews lol
2026-07-26 03:59:48
1
Shelby Lane Walker :
It's not even a hard to read contract!
2026-06-03 19:40:24
6
Johnny :
Personally, I feel the consequences were a too harsh for the whole group to be asked to leave as a result of a couple of people in attendance causing trouble. If the coordinators of the banquet didn’t promote the bad behavior, it may have happened without their direct knowledge. The police could have easily handed that isolated event. At a large event, it is impossible to monitor every single person for every single moment. Sometimes, things happen out of their control.
2026-06-03 19:50:44
7
Lp :
Perhaps the guest could have been given the opportunity to remedy the situation. And if they did - to impose a fine rather than a shut down.
2026-06-04 00:47:46
0
Lori :
you did right
2026-06-18 16:06:57
1
Mentos :
What does the deposit compensate for?
2026-06-28 12:03:04
0
• The GM Chronicles :
True ! Only post what hurts the hotel !
2026-06-25 16:23:13
3
user3346731978042 :
Agree 1000% - i'm enjoying watching the renovation keep up the great work!!
2026-06-05 23:17:45
3
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