Bloomberg Business
Region: US
Friday 05 June 2026 16:32:29 GMT
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francesmosca :
If we don't want this to happen, maybe we do better as HUMANS when we take our calls. AI doesn't have empathy, they can't understand frustration, and they can't connect, all necessary needs of a human contact. If you sound like you hate your job, you aren't using all tools/resources to fix the issue, and you seem bothered by your customers, you are the reason this will happen. Customers are frustrated, not at you, but at the situation, turn their frown upside down. Be their hero, their educator, and show these companies why YOU'RE not replaceable. Otherwise, why would companies keep humans, who continue to LOSE customers? 😳😏
2026-09-13 12:46:41
0
stevenhiller95 :
AI is terrible at customer service.
2026-06-05 17:56:03
1210
Ms. Elmar :
Saves the reps, replace the CEO w AI
2026-06-05 17:36:29
1040
Chyanne :
AI is the WORST AS CUSTOMER SERVICE!!!!! People want to speak to a human
2026-06-07 06:13:32
152
blessingsinthebeauty :
I always override it by asking for a representative.
2026-06-06 01:23:37
536
rny2025 :
I honestly believe these companies don't care for their employees.
2026-06-05 18:11:34
235
user4951707000735 :
They aren’t better. They give generic answers and don’t help at all.
2026-06-06 06:08:44
219
newzjunky :
In other words, customer service is going to suck more than it sucks today.
2026-06-06 01:01:03
122
HF :
They better start creating ai that will buy their products
2026-06-07 12:26:48
5
Amy Bowman💙 :
If you care at all about customer satisfaction you do not replace the agent with AI.
2026-06-08 03:19:08
6
LisajEvokes :
I work with Verizon and we are at the moment basically training AI to replace our customer service positions soon everyone working in customer service will go into tech support. I start my training in tech support tomorrow 😁
2026-09-07 20:34:04
0
samnybakes02 :
If I call and get an automated voice I’m immediately irritated
2026-06-07 19:54:53
65
Double D :
just say it, over 90%. will be replaced by AI.
2026-06-07 16:44:07
3
frankfurtogunfunm :
CEO lies. I will not talk to ai.
2026-06-06 02:06:54
6
boss1987 :
His job can easily be replaced with AI
2026-06-08 04:51:49
5
Zeb :
If you do not care about your customers they will not be your customers for very long.
2026-06-08 19:40:45
6
scoop18034 :
AI needs to replace CEO’s
2026-06-06 16:21:27
35
Loba Kiin :
Easy fix. It’s our call, always press zero for a live person.
2026-06-08 04:29:52
5
Elliott W :
I have never preferred AI when calling a department
2026-06-08 16:39:18
6
gillgirl02 :
I hate AI customer service!!
2026-06-05 20:09:29
37
LoMo98 :
Press zero to speak to an agent
2026-06-07 13:11:08
27
Luke :
That sucks. Total AI customer service sucks!!!!! B
2026-06-07 21:13:43
12
poofbunny :
Lmao 🤣 no it’s not. How many of us yell at the bot for a human? We all do!
2026-06-07 21:37:24
5
Nick :
Customer service that isnt humans suuuucks everytime
2026-06-05 20:44:31
44
No Quarter :
Nobody is forcing companies to use AI by the way.
2026-06-06 23:55:43
52
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