@bloombergbusiness: Verizon CEO Dan Schulman says AI will replace a “large percentage” of Verizon’s customer service workforce. He speaks at #BloombergTech in San Francisco. #Tech #AI #business #CEO
I honestly believe these companies don't care for their employees.
2026-06-05 18:11:34
5
GorgoJay (Comms/Trades Open) :
Want to talk about a job that's pointless and could be automated? AI. Replace CEOs with AI
2026-06-05 19:19:16
3
book guy :
AI is going to increase the wealth gap exponentially
2026-06-05 19:24:14
1
Unf*ck democracy :
Remember when you used to go into Verizon to get your phone and they would show you how to use it
2026-06-05 19:19:26
1
Alex :
Maybe instead they can finally spend time creating a decent product or service so i dont have to call someone every other week
2026-06-05 17:00:27
11
Nonymouse :
AI isn’t “coming for” anything. The CEO who’s deploying it is “coming for” those jobs. 🙄
2026-06-05 16:41:18
7
Nova :
Oh look, it’s the guy who fired me because of AI after working for them for 10 years…
2026-06-05 18:49:28
3
Tophat311 :
Here’s the problem, AI will operate within a certain construct of instructions. People, however, can be the rules to help some customers out and avoid potential problems. AI will not be able to overcome these types of limitations.
2026-06-05 18:28:30
1
Phillip :
See, saying the quite part out loud, and I’m a Verizon customer and their ai customer service is absolutely garbage, worse then it ever was
2026-06-05 17:18:22
3
Jason Ramsey :
here's the thing, if I sense that it's an AI bot, I will hang up.
2026-06-05 17:18:54
2
stevenhiller95 :
AI is terrible at customer service.
2026-06-05 17:56:03
3
appleuser3583922 :
For verizon. Because they never used people anyway
2026-06-05 17:54:55
2
OldGuyRants :
Wait is he implying that Verizon currently HAS customer service?!?!? He’s hilarious 🙄😂🙄😂
2026-06-05 17:23:12
0
mid life mayhem :
I only want to talk to humans. phuck AI
2026-06-05 19:13:32
0
AmberRae :
Because it’s so wonderful to go into the AI loop. Hang up in frustration.
2026-06-05 19:25:42
0
Alex Fitzroy :
True. Basic job, basic needs. Why pay more
2026-06-05 19:13:09
0
mel_da_mouf :
I talked to AI customer service and it was frustrating
2026-06-05 19:10:59
0
Colleen Love, Tx REALTOR :
Verizon is horrible! I hate talking to AI
2026-06-05 17:59:29
0
ogtecos :
Their customer service is already awful. Sure, let's make it worse
2026-06-05 18:30:13
0
Saber :
Ai answering machine are the worse
2026-06-05 19:08:27
0
Dan the man :
They’re never very specific
2026-06-05 19:39:16
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Jaime :
And this is where you need human interaction the most
2026-06-05 18:40:32
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Justin :
The majority of the agents have been outsourced anyway.
2026-06-05 18:41:37
0
o zis :
It already passed that.
2026-06-05 16:37:00
0
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