@bloombergbusiness: Verizon CEO Dan Schulman says AI will replace a “large percentage” of Verizon’s customer service workforce. He speaks at #BloombergTech in San Francisco. #Tech #AI #business #CEO

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Friday 05 June 2026 16:32:29 GMT
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ms_elmar
Ms. Elmar :
Saves the reps, replace the CEO w AI
2026-06-05 17:36:29
13
rny2025
rny2025 :
I honestly believe these companies don't care for their employees.
2026-06-05 18:11:34
5
gorgojay
GorgoJay (Comms/Trades Open) :
Want to talk about a job that's pointless and could be automated? AI. Replace CEOs with AI
2026-06-05 19:19:16
3
book.guy26
book guy :
AI is going to increase the wealth gap exponentially
2026-06-05 19:24:14
1
utopiansocialist
Unf*ck democracy :
Remember when you used to go into Verizon to get your phone and they would show you how to use it
2026-06-05 19:19:26
1
qqqqqqqqqqpqpqqq
Alex :
Maybe instead they can finally spend time creating a decent product or service so i dont have to call someone every other week
2026-06-05 17:00:27
11
non1m0uz3
Nonymouse :
AI isn’t “coming for” anything. The CEO who’s deploying it is “coming for” those jobs. 🙄
2026-06-05 16:41:18
7
n0vac0
Nova :
Oh look, it’s the guy who fired me because of AI after working for them for 10 years…
2026-06-05 18:49:28
3
tophat311
Tophat311 :
Here’s the problem, AI will operate within a certain construct of instructions. People, however, can be the rules to help some customers out and avoid potential problems. AI will not be able to overcome these types of limitations.
2026-06-05 18:28:30
1
phillipwithtwols
Phillip :
See, saying the quite part out loud, and I’m a Verizon customer and their ai customer service is absolutely garbage, worse then it ever was
2026-06-05 17:18:22
3
jasonramsey2.0
Jason Ramsey :
here's the thing, if I sense that it's an AI bot, I will hang up.
2026-06-05 17:18:54
2
stevenhiller95
stevenhiller95 :
AI is terrible at customer service.
2026-06-05 17:56:03
3
appleuser3583922
appleuser3583922 :
For verizon. Because they never used people anyway
2026-06-05 17:54:55
2
mike_60462
OldGuyRants :
Wait is he implying that Verizon currently HAS customer service?!?!? He’s hilarious 🙄😂🙄😂
2026-06-05 17:23:12
0
mid_life_mayhem
mid life mayhem :
I only want to talk to humans. phuck AI
2026-06-05 19:13:32
0
amberrae316
AmberRae :
Because it’s so wonderful to go into the AI loop. Hang up in frustration.
2026-06-05 19:25:42
0
afitzroy
Alex Fitzroy :
True. Basic job, basic needs. Why pay more
2026-06-05 19:13:09
0
mel_da_mouf
mel_da_mouf :
I talked to AI customer service and it was frustrating
2026-06-05 19:10:59
0
thecolleenlove
Colleen Love, Tx REALTOR :
Verizon is horrible! I hate talking to AI
2026-06-05 17:59:29
0
bababsgfe64
ogtecos :
Their customer service is already awful. Sure, let's make it worse
2026-06-05 18:30:13
0
saberhemantoman2
Saber :
Ai answering machine are the worse
2026-06-05 19:08:27
0
voltije
Dan the man :
They’re never very specific
2026-06-05 19:39:16
0
verynashessary
Jaime :
And this is where you need human interaction the most
2026-06-05 18:40:32
0
user579094827957
Justin :
The majority of the agents have been outsourced anyway.
2026-06-05 18:41:37
0
onxiso
o zis :
It already passed that.
2026-06-05 16:37:00
0
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