@sunnysansandhu: 1. Parallel Wording Technique The passage often uses a similar category of words together. Example 1 Question: * The new policy improved staff uniforms and __________. Before looking at the passage, ask: Uniforms belong to what category? → Appearance / clothing. So the missing answer will likely be another appearance-related word such as: * appearance * dress code * grooming * presentation If the passage says: The company introduced new uniforms and improved employee appearance. Answer = appearance #onthisday #sansandhu #canada