@jackylim95: I have several issues with my new car, but the most critical one was a metal fluttering sound coming from the engine bay. Throughout this process, I found that Jaecoo HQ is not taking enough responsibility in ensuring their dealers provide professional and high-quality service. Both parties seem to pass responsibility to each other and do not appear interested in finding alternative solutions, such as sending an experienced technician from HQ to inspect the vehicle or arranging support from another service centre with greater technical expertise. Instead, HQ simply relied on the findings provided by my dealer's service centre. This is why many people recommend getting a second opinion from another service centre. However, why should I have to spend additional time and effort travelling elsewhere when I purchased the car in my hometown and should reasonably expect proper support from the service centre here? What frustrated me most was repeatedly being told that the issue was "normal." It was clearly not normal. Saying "it's normal" and ending the discussion is extremely disappointing. Even if you provide a lifetime warranty, it becomes meaningless if every issue can simply be dismissed as "normal." In that situation, customers have no opportunity to make a warranty claim. The dealer's service centre also appeared to lack the expertise required to properly diagnose and resolve customer concerns. At the same time, HQ did not seem to actively supervise or support dealer performance. It feels as though the focus is only on selling cars, while after-sales service becomes a secondary concern. In my opinion, this approach is damaging Jaecoo's reputation in Malaysia. #jaecoo #jaecoomalaysia #jaecooj7

Jacky Lim

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Region: MY

Friday 12 June 2026 18:00:46 GMT