@yourfavepsychotherapist: Here’s the thing… I know everyone has their thoughts on this platform and up until this very moment I have had nothing but GOOD things to say about them. But with their platform housing so many providers and new features you just can’t function without a helpline. They’re going to lose a lot of people this way. @headway.co
Same experience. All three. Headway, Sondermind, and Bitterhelp. They’re all the same. No customer support. I’ve heard they’re all owned by the insurance companies. 🤠👍
2026-07-16 14:11:25
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Kayla-NC Therapist :
I also HATE that I can’t call a help line for support when I need it.
2026-06-25 11:52:17
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Antval7 :
Holly. I’m sorry. That is so frustrating. Life has enough BS. To not add any extra.
2026-06-19 18:15:35
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endoftheline1000 :
But do they provide referrals?
2026-06-19 13:33:44
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Amanda | Mom Life |💙 :
I actually don’t care for headway. I’m in a group practice that is on headway and Alma. Headway constantly messes up billing, verifying insurance, etc.
2026-06-19 15:09:57
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alex :
On the client side…headway tried to charge my credit card for ridiculous amounts. Not the amounts my therapist charged & i couldn’t pay the copay. And then headway said they couldn’t bill my insurance unless I gave them my credit card.
2026-06-19 13:20:09
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