project47
Region: US
Friday 19 June 2026 13:38:09 GMT
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Kristina Seavers :
I did the silence thing, dude got madder and left...
2026-07-16 19:57:13
663
Mariana MoGa :
However … silence is interpreted as lack of knowledge and insecurity. So they disrespect you more .
2026-07-16 12:22:52
191
baby wolf🍼 :
that's easy tell them to get out that you refuse service
2026-07-16 17:40:40
247
Michlay62 :
Reading these comments, it’s pretty clear that emotional regulation, what this man is talking about, is a skill we really need back in our society
2026-07-17 03:40:14
74
Brian V :
Nah after Covid hit, all bets are off. Customers are violent and angry by default now. They’ll threaten to KILL YOU at the slightest inconvenience or disagreement (even if the customer is 100% in the wrong). You can use emotional intelligence and regulation only to a certain point now, but beyond that it almost always results in calling the police to have them trespassed before they actually physically attack you. Society is cooked.
2026-07-20 19:38:07
14
💜AMY💜 :
You show them you actually have emotional control and continue to be kind. I have had so many customers apologize to me at the end, for their actions.
2026-08-07 04:27:06
11
iGYL :
-goes silent for a second, customer goes "HELLO? WHY ARENT YOU ANSWERING ME?!" works on some but doesn't work on all customers
2026-07-17 03:11:28
30
Hamad_HIA :
or avoid customer service jobs at all cost
2026-07-17 10:10:58
21
pjrchenier :
An angry customer is one thing a rude or insulting person gets shown the door. Whatever they are upset doesn’t matter. Uncivilized behaviour gets evicted.
2026-07-17 03:30:32
9
dano.543 :
You show them how much better you are than them, it embarrasses them
2026-07-17 08:58:34
10
Sudais Khan :
I'm just hitting the face with my head
2026-07-18 10:35:39
7
Baran :
you answer them like like Robert de Niro did
2026-07-26 20:07:30
6
Elle_Kim :
Be the thermostat. Not the thermometer.
2026-07-16 11:12:19
28
Mr.Pickles :
Mr Pickles will take note of this
2026-08-02 03:06:31
0
DR.ADRIAN VANCE.MD :
I agree 🙏🏻
2026-06-21 13:34:14
7
Elite Creed Capital :
Remove all emotion from the equation, document the exact metrics of the dispute in line with protocols, and enforce your company's established framework with absolute authority
2026-06-20 16:48:22
10
Winter Warren :
I mean this is good advice but customer service employees shouldn’t have to be utilizing psychological tactics when interacting with customers.
2026-07-17 05:12:55
6
Bhekameva Ncube :
Impulse control 👌
2026-06-20 06:57:37
8
🤍 :
I never take it personally.. because they don’t know me and they’re the reason we have a job. I just stay respectful and most of the time they come back apologise and compliment my attitude
2026-07-16 17:10:55
6
Kahloon325 :
can u pl guide how to handle rude president 😁
2026-07-18 20:03:41
7
Robert Alexander :
#facts
2026-08-06 04:27:37
2
Ali khattak :
who is this
2026-07-23 09:15:48
1
luke__Erinmore :
Until you find out it’s intentionally planned so you get played 🤣
2026-08-04 23:20:41
2
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