@blueberrybutterbean: Genuinely the worst travel experience I’ve had. I was guaranteed a hotel and meal voucher in Phoenix for arrival in Nashville due to a plane mechanical failure causing a delay that would make me miss my second connection. Got to Nashville they refused any accommodation and gave us a qr code to scan to submit a complaint. They also guaranteed my bag would be pulled in Nashville. I sat in the baggage office for an hour and a half trying to locate my bag. They found it, and it’s completely damaged (it was a brand new suitcase) and said that’s “normal wear and tear.” Mind you I didn’t even wanna check my carry on, they required it because they ran out of space. This was my first solo experience flying Southwest, and it’s also my last. #southwestairlines #travelhorrorstory