Rilee
Region: US
Friday 19 June 2026 23:19:18 GMT
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Genesis :
I’d love it if you did a deep dive and chart comparing all the life time warranties (or regular warranties) of different companies (like away vs Briggs and Riley vs monos vs beis etc)
2026-06-19 23:35:56
32
adeadjignon :
just bought my first away suitcase after your recommendations and was sooo confused trying to understand the change, thank you for this video !!
2026-06-20 03:05:28
13
ash :
no i'm the same way. when it came out with the change, i was upset but now actually learning about the changes, it makes sense, and its not necessarily a bad change.
2026-06-19 23:29:10
148
Tabitha Wolff :
Do you think they are the best brand for a medium-large international travel suitcase?
2026-06-21 12:30:27
3
DS :
I don’t understand from a business perspective why they would make this change. It’s better for them if no one uses their warranty and all the bad PR in the change just seems so dumb. Why!!?
2026-06-25 23:15:01
1
TequilaMockingbird :
I’ve definitely been burned by “lifetime” warranties that don’t actually hold up when you try to submit a claim, and not just in the bag space. So I appreciate the deep dive.
2026-06-20 00:01:34
89
Lori H. :
I love my AWAY. Wish I had bought a hard side instead of softside. Might splurge this year.
2026-06-19 23:30:11
7
Becca 🏎️ :
appreciate the deep diver and the chart. i love a good chart 💗
2026-06-20 00:55:23
12
Staci Schnell :
I like the new policy. I had damage that wasn't covered by old policy so moved on from Away. Tried Monos and Beis. Actually like Beis the best of all three. My bag clip on my Beis broke and they sent me a new bag. We really use our Beis mostly.
2026-06-19 23:41:42
7
Kay :
I'm not someone who will likely use the warranty at all but am willing to spend a little more to have the quality to allow me not to worry about needing to. So I don't care at all. I do own an Away carryon which I bought because of you and will be trying it out next week for my first work trip since buying it.
2026-07-13 17:51:05
0
Jolene Annes :
They are publicizing this change, but in actual practice, they were doing this new policy prior to announcing the change.
2026-06-24 02:49:08
2
big nerd for cool words! :
This is so helpful! Just wondering, the 10 years complimentary repair window on the chart says there’s a quote-based service fee after 5 years. Is the second five years just like there’s still coverage but it’s worse? Thanks!
2026-06-20 00:20:27
1
Anna Darwich :
Does this apply to away suitcases bought at Nordstrom for example or just from the away website?
2026-06-26 22:25:45
0
sariah :
I don’t think I know a company that actually EXPANDS their warranty like this. It’s different, but in good ways
2026-06-26 16:40:49
4
D A I S Y • G A B R I E L A :
I just love your deep dive videos
2026-06-20 06:24:30
1
Kathryn ✨Travel Agent✨ :
Have you ever tried nobl?
2026-06-21 23:07:11
1
Michelle Turnbow Hal :
I like the broader coverage. We had damage to our Monos suitcase and found out the only way to submit a claim was if we had talked to our airline first. We got in late and Customer Service was already closed.
2026-06-20 19:43:23
3
Me&Winston🐾 :
I feel like a noob i’ve never looked at a warranty on any of my suitcases. Does Hank have a warranty did I have to buy it separately? I paid enough for it.
2026-06-20 02:32:58
0
4thcornergal :
Great analysis.
2026-06-21 19:25:51
2
Kayla :
I’m not sure what counts as manufacturing defects but away has always fixed/replaced my suitcases from them, no questions asked. (It definitely was the airline’s fault). They’ve replaced almost 3 of my suitcases from them so it’s been worth it in my opinion! But it’s a bit disappointing to hear they will only replace 1 or 2 bags, I’ve had 2 bags from them crack before (I fly almost every week)
2026-06-21 20:32:59
3
Opossumfeather :
I’ve never heard you talk about Eagle Creek. They have a “no matter what” life time warranty. Or their suitcases in general. I’m curious what you think about them.
2026-06-20 13:56:10
3
coastal_sunsets :
American Airlines and a limo driver in Rome both broke wheels in my Briggs and Riley and they sent me replacement wheels. I carry spare wheels in my bags and a screw driver now. I also have an Away bag, I didn’t even know it had the lifetime policy.
2026-06-20 11:12:06
1
Maria ♡ :
Do they have an away international suitcase
2026-06-21 05:04:06
1
Jo & Charlie 🐶 :
Thanks for this breakdown! I just bought 2 new bags from away and am now contemplating adding the additional 5 years for $35.
2026-06-23 02:10:18
2
Lauren Schenck :
This is awesome 😎
2026-06-20 18:58:23
1
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