Well of course they apologize cause it’s going to hurt their business…
2026-06-20 18:45:28
1219
Aimee Sanchez :
Go to the Westwood location, they have the sweetest staff!❤️
2026-06-20 16:07:30
131
user2511914294803 :
What kind of local coffee shop has an HR department
2026-06-21 20:52:21
408
sunluv :
Manufactured rage bait for publicity yall
2026-06-20 20:36:07
139
ephemeral 🪷 esteem :
what are the repercussions? like, apologies are great, but what exactly are they doing to 'fix' this to prove the apology isnt just lip service?
2026-06-22 01:07:50
44
fangeddowager :
if you want to take the apology you go ahead. but everyone doesn't have the right to apologize. you actually don't have to give that energy to people that have hurt you. I'm 42 and wish I realized that about 20 years sooner. if talking to them isn't going to make you feel any better you don't have to. I've never regretted a time I decided a person no longer has access to me but I have regretted giving mental energy to people for no other than to make them feel better.
2026-06-20 18:07:24
145
Kelly StGelly :
I wonder if there will be some employment openings, we are local and my daughter is looking for a job. 🤷♀️
2026-06-21 17:45:35
67
stin531 :
Here’s there response:
2026-06-23 03:35:19
10
snowhollowhomestead :
I liked how someone in that chat did not agree with what was being said. That they were sad that you were making these amazing videos were wonderful and they were putting you down for NO REASON
2026-06-22 20:45:55
29
lo :
girl whattttt. ur better than me wow.
2026-06-20 15:54:18
80
Juliana :
the medway location is THE BEST, literally heaven on earth. go there instead, the staff is super friendly there 😃
2026-06-21 01:45:46
20
Trisha & Charlotte ❤️ :
This was very mature of you ❤️❤️❤️
2026-06-20 15:46:41
60
delishtatik :
If you want a script For apologies like this, I like to use “I appreciate that.” The end. You’re not saying thank you, offering forgiveness, or saying it’s okay, but you are acknowledging the action and putting a period on the situation.
2026-06-23 20:47:01
7
TheWorldIsMine99 :
Everybody deserves a second chance, but not every employee does.
2026-06-21 16:47:31
8
Sam :
This is so sad. Especially after a positive review. I work at birchwood and we loved watching your review! We just dropped new summer flavors, so stop by 🤍
2026-06-22 01:52:31
17
maddogie69 :
and they SHOULD be sorry.
2026-06-21 04:05:22
5
Melba - New England Foodie💖 :
Def go to Westwood! 💖
2026-06-21 18:13:33
1
Libby I Frag Fairy :
This is brave of you, good job using your voice ✨!
2026-06-20 15:52:32
22
Jill 💙🐩🐾🎀 :
It says a lot about your character that you're showing so much grace about this. I would not blame you if you weren't, but kudos to you.
2026-06-20 21:07:18
6
Tay :
Recently been going to the medway one (used to be my OG) cause I was over Mendon and honestly way better
2026-06-20 18:07:40
9
CoopaChick :
Good for you! No need for that behavior. Apology accepted!
2026-06-20 16:12:17
8
Shea wood :
Honestly it’s a group chat, this shouldn’t be an issue because it was a private chat.. it’s just unfortunate someone sent you these messages.. it’s no one’s fault really
2026-06-24 09:08:41
7
Sunny day :
I think they just grew too big too fast
2026-06-22 04:18:02
3
yippieitsjaclyn :
Good for you for speaking up ab, proud of you
2026-06-25 00:05:10
1
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