@muffinhousema: For those who have seen the recent post regarding our Mendon location, we wanted to take the time to speak with Abby personally before making a public statement. What happened does not reflect the values of Muffin House Cafe. We are committed to providing a welcoming, respectful, and safe environment for every customer who walks through our doors. We are grateful that Abby gave us the opportunity to listen, apologize, and begin making things right. We sincerely apologize to Abby and to anyone who was hurt or disappointed by this situation. We are taking this matter seriously and are committed to ensuring it does not happen again.
"an internal investigation" y'all are literally in the group chat 😭
2026-06-20 22:28:52
1844
Bobbi Jo ♏️ :
This is giving "we investigated ourselves and concluded we did nothing wrong "
2026-06-21 04:36:33
1183
M. Well 3345 :
Unfortunately, this must be the company culture If it’s happening regularly.
2026-06-20 21:47:36
715
Bee :
So not to add on to the problem, but I went on yawls reviews for that specific establishment and how the management team responds to customers criticism and reviews is very inappropriate
2026-06-21 23:03:41
224
J :
Someone fill me in😭
2026-06-21 01:04:54
12
noah/noelle :
The people in the comments not realizing that these are the owners of company apologizing. Not the people that work at that location 🤦♂️
2026-06-21 05:48:13
217
Jessica Tancrell :
Won’t give you business and I live a mile away
2026-06-21 16:25:20
47
Tom_bombadil :
I’d love to support you because I hate cancel culture, but unfortunately I’m a messy eater
2026-06-22 00:35:04
29
Still athletic :
It’s funny cuz the muffins are prob the worst thing they serve
2026-06-21 22:57:03
23
Antman004 :
Props to them for not ignoring her and addressing the situation instead of hiding or turning off comments! But we’d like to know the results of the investigation
2026-06-21 04:43:15
91
dillpickle :
this is the most generic and basic reply i’ve ever seen.
2026-06-22 12:46:54
28
Brianna Lynn Watson :
This is really a bummer to hear and I hope you can issue a real apology. I go pretty regularly to the Mendon location and this is super disappointing. PS please air out the display cases before putting the food back in because it tastes like Fabuloso 😭
2026-06-22 19:10:17
21
brooklyn :
If no one is fired I’m not interested
2026-06-22 21:09:48
49
Brooke 🤍 :
Nah just heard her side, I know where I won’t be going for breakfast
2026-06-22 21:03:04
9
Kim_e :
Mean for no reason. SMH
2026-06-22 02:11:38
6
hi :
As someone who knows y’all… FINALLY time to spill the tea ;)
2026-06-22 00:31:10
9
Jilll :
Westwood location is the best anyway
2026-06-22 19:34:29
1
MFL528 :
The staff in Westwood is awesome!!!
2026-06-21 22:47:21
1
ehmihle :
Waiting for the official update on how you disciplined said employees and the steps you are taking in retraining staff. ❤️
2026-06-23 15:50:31
26
thtdesertguy :
That was plenty of time. What’s the update?
2026-06-22 20:23:06
9
Linny :
I think this appears like a genuine response. The location on question definitely has the worst vibe so I am willing to believe it may be specific to that one spot.
2026-06-21 10:45:57
14
Florida Girl JH :
I hope people realize you cannot sit and police all of your employees. you hire people in hopes they're going be a good employee and do right by your company. but you cannot control everything they do.
They are addressing the situation. now everybody needs to move on and keep out of it. don't try to bring down a whole company because of a bad employee. what she did has nothing to do with the quality of their food.
2026-06-21 14:55:22
20
veggiechips69 :
So funny because I was actually going to go today after seeing her review of the s’mores latte but thankfully this saved me the trip!
2026-07-24 22:58:24
3
Heisenberg :
so what happened
2026-06-23 18:05:39
2
Diana M QG :
What happened ?
2026-07-31 21:51:55
0
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