@thesharkdaymond: Thank your next customer who complains to you. Most people ignore them, but studies show that complaints are one of the most valuable investments a company can have. They have contributed to some of the most successful and profitable products in large corporations Take it from me. I hate to hear complaints. It doesn’t always feel good to hear this criticism, but that discomfort is where growth happens. It challenges and pushes you to improve, and ultimately helps you build something stronger. What’s a complaint that you’ve gotten that helped your business grow?