@chronicallyjenni: I had to fight for access to my own wedding. It's taken me a while to process this but it felt important to share so this doesn't happen to others & we can all be aware of how disability affects life every single day. Before booking our venue, we visited twice to check access. I visited in different wheelchairs, asked questions, checked routes & was reassured that everything would be accessible. After we'd booked, I accidentally discovered that the only step-free route between the venue & car park would be locked during the reception. I repeatedly had to explain why independent access mattered & why disabled people shouldn't need to ask permission to enter or leave a building. At one point, we were even told our damage deposit would increase if the accessible route remained open, leaving me with no choice but to reference the Equality Act. Eventually the venue agreed to keep the route open, but after months of unnecessary stress and tears, I had lost trust. Then came the wedding day. I'd tested the ceremony ramp beforehand & was reassured it would be in place. When I arrived at the top of the aisle, it wasn't there. I was left sitting in front of all of our guests, unable to reach my own wedding ceremony. My wheelchair-user friend ended up directing my best man & my 70-year-old dad on how to position the ramp so I could get to Ian. Nobody from the venue stepped in to help, acknowledged what had happened or apologised. Before sharing this I submitted a formal complaint to the venue. They apologised for the distress caused & committed to disability awareness training but did not accept responsibility for the accessibility failures I experienced. It's not about one wedding venue. I'm sharing because disabled people are constantly expected to advocate for access, explain our needs & fight for basic inclusion. We shouldn't have to do that every day & we especially shouldn't have to do it on one of the most important days of our lives. Have you ever had to fight for access at an important life event? I'd love to hear your experiences below. #AccessibilityMatters #DisabilityAwareness #WheelchairLife
Chronically Jenni
Region: GB
Tuesday 30 June 2026 18:33:29 GMT
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Agate :
Newland hall in Chelmsford
2026-07-01 17:34:23
116
Kat :
At our gluten free buffet the majority of the food was put on or in pastry. One year of meetings and it was written in the contract. Gutted.
2026-06-30 20:47:44
8696
𝕸𝖔𝖗𝖗𝖎𝖌𝖆𝖓 ⚔️ :
That really feels malicious….
2026-07-01 03:49:21
11127
Smaug :
I believe this is a legal issue. put your complaints in writing and take it further
2026-06-30 18:42:14
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TheUnseenWeddings :
This is happening too often! Hence why I started The Unseen Weddings! Education on accessibility, representation and inclusion for disabled people in the wedding industry! Xx
2026-10-13 12:41:00
0
Kett :
The venue should be named. Disrespect of anyone at this level is really lack of attention to detail for everyone. As a potential customer, I would want to aware of the venues lack of planning and follow through.
2026-07-01 02:08:27
3551
Hayzel Rose :
I did this ad they said my "drunken behaviour" meant I was cut off because I had "15 drinks" I had an apple juice, I was still drinking said apple juice. my behaviour? yeah that was my ABI which affects my speech and ability to walk when stressed. so my WELL DOCUMENTED disabilities, were used against me at my own wedding.
2026-07-01 08:13:32
2075
Nixtli 🇨🇦 :
Leave a scathing review. This is unacceptable
2026-06-30 23:13:58
890
Fingerhat :
Please name the venue. It’s important that people know
2026-07-01 16:42:37
1197
Amber :
Oh my GOD they better have given you a partial refund for the venue!!!
2026-06-30 19:51:48
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💜HeartStone🇬🇧🍉 :
As an event planner I don’t understand how such a simple and important detail could possibly have been forgotten. This is disgraceful, was there an investigation by the venue? What was their excuse for why the accessible route needs to be locked?
2026-06-30 21:10:45
2479
millie 🧸🍂🤎 :
It’s 2026 😭 WHY do businesses and venues not have ramps as standard? It’s the bare minimum 💔
2026-07-01 11:00:37
1361
Alexe Olivia :
I think that there is a legal argument for breach of contract since accessibility was at the core of the contract and with a nullification that could cause you not to pay for the entire wedding. Talk to a lawyer for your rights here.
2026-07-01 00:57:54
462
Flower :
This is discrimination. Sue them for damages.
2026-07-01 10:07:24
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𝖘𝖆𝖌𝖊 :
Get a lawyer and get your money back, girl. That is unacceptable.
2026-07-01 11:24:15
750
Smurfmaster636 :
That is utterly unacceptable from the venue. I hope you left a very public review.
2026-06-30 20:49:05
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Joey aka Giddygeeker :
Thank you for using the phrase “independent access“ I’m currently going through the annual medical accommodation request at my work here in the US and that is the exact phrase that I was trying to share about the fact that only the entry doors at my work are automatic.
2026-06-30 22:56:26
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LV-F :
Also it’s rather convenient that they are now showing as Permanently closed on google maps so soon after receiving so many negative reviews from people commenting off the back of your video.
2026-07-06 07:50:40
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xcloxcx :
This just isn’t acceptable.
2026-07-01 07:52:09
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Julia :
If you need to ask, then it’s not accessible
2026-07-02 10:22:26
117
. :
That's utterly disgraceful. I'm so sorry this happened.
2026-06-30 21:43:39
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Aden Lewis :
I really think no wedding venue should be inaccessible. I guarantee at every single wedding there will *always* be someone who needs accomodations - even if there’s no wheelchair users, you’ll have grandparents that have a hard time with stairs and potentially other mobility aid users.
2026-07-01 02:49:34
629
888albie :
Please sue! Sue! Sue! You deserve compensation!
2026-07-02 02:06:07
171
YoshiStrawbz :
They did that on purpose. They knew you told them over and over. However the guests and the groom, should have noticed BEFORE you came down. I feel like your maid of honour or someone should have triple checked it before. It SHOULDN'T be up to them. It's your big day if it was my best friend I would have asked folks to double check it minimum. 💜
2026-06-30 21:28:51
367
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