@usnews: How should healthcare leaders communicate big changes? Nicole James, Senior VP of Communications at @bpdhealthcare, shares why being open and upfront is key. Whether it's easing staff anxiety around new tech or navigating a new partnership, leaders need to get ahead of the narrative and explain exactly what the change means for patients and staff. #USNHoT #HealthcareInnovation #FutureOfHealthcare #BPDHealthcare