@the_30_rule: Restaurant customer service isn’t about finding friendlier employees. It’s about building systems that make genuine human connection repeatable. Trader Joe’s proves that.

Preston Lee
Preston Lee
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Region: US
Thursday 02 July 2026 15:45:51 GMT
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dustfilms
dustfilms :
What Trader Joe failed to realize is that some us would prefer to never be spoken to with small talk in public. Ever.
2026-07-02 20:19:08
5391
ilovewinter04
I love winters :
I'm so hurt.💔 I really thought they wanted to know what I was really doing for the rest of my day.
2026-07-02 22:28:45
2084
pirillotextile
PirilloTextile :
To be honest These are the most annoying things I find about going into a Trader Joe’s.
2026-07-05 15:19:57
2
jmar7755
Jmar775 :
They should have chatty cashier lines and silent lines
2026-07-02 20:48:51
3810
zona0388
Zona :
Literally NOT how it works. I have worked for TJ’s for 10 years/multiple locations. We simply hire very nice people, who enjoy helping others. We are encouraged to talk to customers at check out. It isn’t scripted or forced. We can absolutely not ask questions if that is the customer’s vibe. We recommend and complement the purchases because we also love the products. We taste most of the products ourselves so we can make recommendations. Most of us are foodies. We offer actual service. If you hate talking to people and don’t enjoy being around crew having fun, then shop elsewhere, or wear headphones in. I never force or fake a conversation.
2026-07-02 21:57:09
769
krista0158
Krista 🫧 🎧 :
This is in introverts worst nightmare.
2026-07-02 22:02:22
1578
molecule10
Terry :
My least favorite part of going to Trader Joe’s
2026-07-02 22:00:05
622
momslifesaversog
Mom’s Lifesavers :
I love when I get a quiet cashier!
2026-07-02 20:40:17
888
makeway4mudcat
Mudcat :
If you don’t like the conversation, consider it your opportunity to practice grey rocking 🤷‍♀️
2026-07-02 20:57:06
103
jhaplays
J Ha 📚🧶🎮 :
Companies need to stop doing this.
2026-07-05 14:08:58
8
summerraesmomtheog
Monika :
Fake engagement is gross. Don’t ask about what I’m doing. I want snacks, not an interrogation. If I’m a regular, match my communication level over time.
2026-07-02 20:01:15
86
treesloveme3098
Treehugger🍎 :
But they are never rude. I appreciate that.
2026-07-02 20:34:44
187
toddlem
user2278831717031 :
Humans need, crave and love connection with other humans.
2026-07-05 15:15:42
0
kenyrajo
Kenyra Jo Dehning :
Omg!!! I go there all the time and didn’t even realize it was a tactic! Amazing!! Great job love me some Trader Joe’s!!
2026-07-05 14:06:00
5
sillyreveries
gigi :
Those are the two things I hate most about TJs. I’m tired and just want to get my shopping done. Please ring up my items and leave me alone!
2026-07-02 20:04:42
168
kermit42023
Kermit :
TJ employees are always polite.
2026-07-02 18:48:00
5
brisbylee
Celery Dore :
i work at tj’s and beleive me they don’t train us to do this. we are free to talk or not talk and a lot of us will let the customer decide to start the engagement or politely stay silent
2026-07-05 16:04:49
0
vlogging.with.tim
Vlogging With Tim :
Exactly why I do not show up at Trader Joe’s. I don’t wanna deal with all the extra talk. How are you? Fine that’s fine pleasantry I don’t wanna have a conversation. Just check my groceries out and I wanna leave the store.
2026-07-05 15:53:24
0
pandoranora8
Pandoranora :
its annoying. I dont care to have a coversation with a stranger. Polite yes, conversation no.
2026-07-02 17:56:47
288
rayneeaitkentovar
Raynee Aitken Tovar :
Wow! People in the comments are so mean!!! I appreciate good customer service!!! Keep up the good work Trader Joe’s!!!
2026-07-02 22:25:02
286
renwilliams4
Ren Wills2 :
I’m not an introvert but I don’t want to “engage” with the cashier, I just want to pay for my groceries and leave.🙄
2026-07-02 22:48:19
11
cynmcgg
Cynthia :
I’ve been bamboozled! I thought they liked me.
2026-07-03 01:14:50
263
lamilesaway
L.A.M. :
as an employee of T,J's, I never ask what they are doing the rest of the day. before I started working there I use to hate when they asked me that. I will have my own engagement and it's different for every customer. it might be what they are wearing, or their nails, or what the are cooking with a particular item, or the weather or even current events.
2026-07-03 00:19:07
31
that_a_hole_busby7
amandabusby7 :
Thanks for reminding me why I don't go to Trader Joe's
2026-07-03 01:27:47
9
chalinepappasandchicle
ChalinePappas&Chicle :
here I thought I was special
2026-07-02 21:27:42
137
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