@officialchadpeterman: Turnover isn't always a hiring problem. Sometimes it's an onboarding problem. Most companies hand a new tech the keys and hope for the best. We spend two weeks with every field pro before they ever run a call alone. Every minute of it is planned, and we iterate on it constantly based on what's working and what isn't. People don't leave companies in the first 90 days because the job was wrong for them. They leave because nobody made them feel like they made the right choice coming in.