Billing Boss By Sheila
Region: US
Monday 06 July 2026 17:00:00 GMT
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natashafields122 :
EPIC training is awful and things change so frequently.
2026-07-07 00:20:27
93
momcgill :
Clinical staff needs to show more appreciation to registration coordinators.
2026-07-06 23:42:16
141
TheMidWestSavage16🎀💗🪽💋 :
Registrar in the ER here. 10 years.. I’m genuinely exhausted. Overworked & under appreciated x5
2026-08-27 15:33:11
7
Christina :
As a Registrar Lead, I wish people understood insurance verification doesn’t stop at registration. 😩 Patients come in with no ID/card, don’t know their insurance, or have TWO insurances—and the primary, secondary, and ID can literally have 3 different versions of their name! 🤦🏾♀️Even a missing middle initial or suffix can cause a denial. We’re really playing Inspector Gadget every day trying to get clean claims! 😂
2026-08-08 14:19:05
48
Jenni :
As a Patient Access Manager currently covering an ER Shift for an employee on PTO....THIS! the questions that come from billing as to why we didn't get copies of both sides of their insurance card or confirm whether they wanted to use their veterans benefits or their m Medicare... oh I don't know Brenda, maybe because they were having an active brain bleed and that seemed like a lower priority issue while clinical staff was sedating for intubation prior to transfer. But you're right I absolutely should have gone through all their pockets to determine whether their wallet was there so I could determine and collect copay.
2026-07-12 18:29:24
31
🤘Marie🤘 :
We got a week worth of training on epic.. 😢
2026-08-25 02:52:37
8
Shelly Welch-vasquez :
Please always scan in a copy of card. Please!
2026-07-07 06:00:27
46
Miss Lena :
Love love LOVE that we are being acknowledged!!! I’m in the ED and it’s a lot most days!!! People just don’t get it!!!!!
2026-08-28 15:53:58
6
Tynika LivingLife :
As a Lead who trains all the new registrars for our outpatient radiology offices. People are always so shocked at how much is involved with working the front desk. We definitely deserve more money and more recognition!
2026-07-25 18:12:02
29
Snowkitten219 :
I do night shift in the ER and im tried of people not bringing their insurance cards and expecting me to magically find their info. yes I understand forgetting your cards in a true emergency but if your coming in cuz you stubbed your toe or you have a sore throat thats where I get annoyed if you dont bring your insurance card
2026-08-23 20:22:12
15
Karen Waters721 :
I had a new scheduler tell me "anyone can do this job". Sure they might, but not correctly. SMH
2026-07-07 22:59:31
30
Becky :
pt access in a E.D for 4 years. I still have PTSD from that position.
2026-07-07 04:58:40
8
Lou :
I work reg in the ED. When I get asked why I didn’t scan a card, oh I don’t know. Maybe because the police brought in a drunk guy and he didn’t have his card on him at the bar. Maybe that.
2026-07-27 19:00:21
6
Stevie_Hicks :
I have been begging for more actual insurance training at work. I was thrown into this position and barely know how to interpret half of this stuff. why do some BCBS plans have two different separate places? how do I know what tier provider I am? and I get lectured whenever I ask for clarity 😐
2026-07-07 01:24:59
9
Ileana🤎🇵🇷🎀 :
So true
2026-09-12 17:58:13
1
customer service pro :
I actually liked Revenue Cycle best of all
2026-07-26 14:21:23
5
Deb C :
I’m never able to get any copays and it makes it look like I never ask for one.
2026-08-29 00:14:26
3
La Mandis🐷🐮🌵 :
Athena is no better 😭😭😭
2026-07-16 02:23:39
1
Heather💜 :
Converted to Epic 14 years ago. I was a Reg Super User then. I’ve since been a Patient Access Reg Manager, Director, Billing Manager, and now Manger of Epic build teams for ADT/Prelude, Grand Central, Welcome and Cadence. I have always said Reg is SO much more than “data entry”. I am loving your videos! THANK YOU!!👏
2026-07-06 20:51:45
5
Chelsea :
Wow I’ve never felt so seen haha been in patient access for 10plus years now. People don’t understand how much we do and how put rudeness we deal with from the clinical staff and families/ patients
2026-08-28 13:43:54
3
Madie :
is it okay to have anxiety with working in the emergency department? tomorrow is only my 3rd day because I called off today because I was so anxiety ridden
2026-09-02 22:39:36
0
Mrs_xonearly :
The amount of edits I have to work in Epic as a biller due to no referral/wrong referral # entered, authorization, ins verification not entered correctly is crazy.
2026-07-08 15:06:45
4
Fernanda :
we are switching to Epic tonight. we had 2 virtual training sessions a month apart...wish me luck
2026-08-30 04:20:51
1
Belle Marie :
Me on my day off getting an email about patients insurance, Medicare being found on Noridian and MVA forms… like seriously??? I stayed almost an hour past my shift because we’re shortstaffed and somebody needed a lunch. I didn’t stay and follow through with any of those patients. I only checked them in… I was one person at an ER desk. And I only stayed because my manager over the phone rudely and sarcastically asked me why I can’t just stay 15 minutes….
2026-08-24 21:28:41
3
✨️Mel✨️ :
ive started doing registration and insurance training for my hospital. I manage the HB side but im training all points of registration from HB to PB
2026-07-09 02:54:04
2
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