I worked escalations for years and there was one thing I never did and that was give exceptions to policies that the main line rep already explained.. it’s sets bad expectations when we give exceptions.
2026-07-07 11:28:27
3160
tonya15753 :
And dont that just piss you off.
2026-07-08 22:50:17
1
Mango 🥭 💕 :
Then I start approving everything after 🤷🏽♀️yall not finna have them cuss me out then not have my back
2026-07-07 17:08:24
300
MakeMeClutchMyPearls :
I ABSOLUTELY HATE when that happens. the rude rule breaking customers always get what they want. meanwhile the polite, nice, rule following customers just get to pay full price 😒
2026-07-07 20:07:32
991
Shawnie 🌱 :
As a former supervisor I’m QUICK to double down on what the first analyst said, as long as it’s correct. “You were previously advised of our policy, at this point there’s nothing further I can do for you.” 😌😏
2026-07-07 03:10:53
684
thadon’KE :
exactly , it’s suppose to be one band one sound
2026-07-07 04:24:26
171
Nsimp01 :
So disrespectful!!!
2026-07-06 23:16:23
133
Lashawn :
As a manager I always ask my team member “what did you tell them?” and I reiterate the same thing. Ima stick beside you!
2026-07-07 05:43:06
63
Daphne :
That’s how you train the customer to escalate every single time
2026-07-08 01:29:09
21
Jaime :
I hate this. Happens too often. As a supervisor I always have my employees backs. Making these “one time exceptions” makes our team look incompetent when they aren’t. Stop doing this!
2026-07-08 03:15:47
33
Dark Journal :
Chile. And I won’t do nan nothing else.
2026-07-06 21:52:08
440
Amanda Biviens :
I will quit. I absolutely hate that
2026-07-06 23:02:17
109
Nathan Sparks 📚🎵 :
As a manager, if the supervisor is going to make an exception like this, they better explain to the customer that the employee was 100% correct and the supervisor is choosing to break company policy and bears the responsibility for that.
2026-07-09 00:16:08
1
Kellee Hart :
Happens to me ALL the time! “Well when I talked to Gary he said _______” well then ask GARY to do it then!!
2026-07-07 18:48:06
10
Auntykins :
this is my pet peeve at work istg..
2026-07-08 00:14:01
3
Kia :
I think we work at the same place 😂😂😂
2026-07-08 22:20:19
2
emily_bdg📚🍒💋🖤🔪 :
Omg yes!! Like why yall over here making me look dumb😭
2026-07-08 18:44:30
1
LeighdyG :
Nothing gets on my nerves more. Got me out here looking like a stupid duck! 😩😩😩
2026-07-07 03:17:20
7
Charlotte Paints Minis :
I make the "one time policy" the new permanent policy 😅 now everyone gets exceptions
2026-07-07 14:45:34
82
newROSEsis :
This happened all the time when I worked in retail. Management would tell us to tell customers this or that, but when the customer would get angry, management would override their own rules just to make me look stupid. 💔💔💔
2026-07-07 17:45:56
12
Readyrock2000 :
That’s why I don’t waste time. If always get a supervisor 😂😂😂😂
2026-07-07 16:38:43
79
leighra369 :
I JUST said this today!! “I do hope that management backs me on this since we’re being told to strictly enforce the policy.” Best believe I am checking tomorrow to see what happened 😂
2026-07-08 01:27:45
5
TRAP🫧🎀🪽 :
I can’t stand when that happens 😂
2026-07-07 01:47:03
37
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