@sarahlauren71: i’m still confused like no one had the same answer & i’m still out thousands of dollars:) #westjetfail

Sarah Lauren
Sarah Lauren
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Region: CA
Tuesday 07 July 2026 21:40:40 GMT
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gmoney6667
Gmoney6 :
@Gmoney6: 2 things here: First, MANY airlines have really awful customer service. So this is not a surprise that they screwed you over. Second but most importantly, pretty much every airline closes their doors 15 minutes before departure. It does seem like you’ve been not in this position before, but definitely be at the flight gate between 35-45 minutes before departure. It happens to us all.
2026-07-27 06:47:52
0
ceoofsidequests
ceoofsidequests :
I’m afraid West Jet isn’t the problem.
2026-07-08 14:46:56
67
saskcate
SaskCate :
15 MINUTES BEFORE A FLIGHT?
2026-07-08 02:22:12
46
shoeabsabur
Shoeab Sabur :
Sorry this happened to you. But North American airlines and many European airlines are terrible when it comes to customer service—having said that, as a rule of thumb, be at the gate at least 30 min before departure. I can assure you that if you were on an Air Canada flight, you would have the same experience. Most flights stop boarding 30 min prior to the flight.
2026-07-07 22:52:52
15
geomatics_mapping
Victor ❌ :
Sounds like you missed your flight - now you learned be on time
2026-07-08 09:04:40
57
michelleh11111
Michelle :
@Michelle: Flight attendant here… I can tell you that we close flights 15 minutes before departure time so every airline would deny boarding, not just us. My apologies that they didn’t explain this to you kindly and that afterwards you got terrible service. 😔
2026-07-08 02:20:57
38
janemarie1993
… :
Are you new to flying?
2026-07-08 03:28:15
32
dmmiv
dmmiv :
Pick either Air Canada or Porter. And ride or die with them. Credit Cards. Points program. Once you get status you get direct contacts to ppl. They all have issues. Who can solve your problems the fastest.
2026-07-08 01:43:58
7
whateverdude20202020
Whateverdude2020020 :
I can’t tell if this is a joke or not. Have you been on a plane before? Did you not notice a boarding time on your ticket. Also confused on your story, people were walking on and the door was closed at the same time?
2026-07-08 07:08:29
14
a54686578945
A435575789568 :
Be on time for your flight. Hope this helps
2026-07-08 21:20:11
15
user9876543211234543
user9876543211234543 :
you shouldve contacted the third party...
2026-07-07 23:15:38
1
dreamimg4thebeachlife
Beaches 🇨🇦 🍁 :
Sorry but not on them. You're notified when you book and check in the night before when you board and when to be there. Did you not go to the airport until 30 mins before? How did they even allow you to check your bag?
2026-07-08 05:11:48
14
glambycherry
Glambycherry :
I'm so sorry beautiful but that is most airline policies and procedures. I fly for United and you they do close the door 15 minutes prior to departure unfortunately that's what it is and then when you have to rebook you do have to pay a rebooking fee for every airline yes it sucks but just try to be at the gate on time, sis.😍
2026-07-08 03:23:05
6
natashasdesignsandthings
Tasha :
West jet boards 40 mins before the flight takes off. You always have to be there at that time because if they finish boarding early they will close the door early.
2026-07-08 13:16:29
5
avecd1
avecd1 :
Former bank worker here - file a dispute with your credit card company. They made you pay for something that didn’t provide a service
2026-07-07 23:30:51
7
ce15100
C.E :
Oh so you were late … OK! 👍
2026-07-11 09:29:18
4
2shadesunfiltered
Two Shades Unfiltered 🎙️ :
West jet has been dropping the ball soooo often this year here in Canada !!!!!!!!!!
2026-07-08 02:00:26
7
gail.callaghan
Gail Callaghan :
Did your boarding pass not have a time on it?
2026-07-08 09:58:53
2
marianebarredo1975
Mariane - ❌️ UGC creator :
Yes the service you got was bad, but it's your responsibility to know when to be there (as you stated) and honestly, that might've been the reason why they were rude. (not justified though)
2026-07-08 03:04:52
3
bluebutterflymortgages
Kiki | Travel & Money 🇨🇦 :
so show up on time dear. 😂
2026-07-08 05:31:57
4
alexiato0
Alexiato :
It will always close 15 min before the flight time departure. Just get there early next time.
2026-07-08 11:55:24
4
haayy888
H.M :
15 mins before boarding time or departure time?
2026-07-08 02:25:49
3
erinndubs
Erin Dubs | Azur Fit :
They need to give you $10,000 to make up for this
2026-07-08 00:50:54
4
mg_fitnesshealthjourney
🇨🇦MG🇨🇦 :
Girl I get to the airport three hours before my flight!
2026-07-08 23:44:25
2
noseynewfie73
Nosey :
try showing up on time
2026-07-08 14:26:16
2
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