And if my BA told you NO and you calling for me to “make an exception” I’m gonna say HELL NO.
2026-07-09 21:23:55
255
Bailee 🖤 :
me when i get cussed out bc they ordered it on sephora’s website/ bought at a freestanding sephora and i can’t accept it bc i work at a sephora inside of kohl’s 💔
2026-07-10 04:21:49
44
Fredo♥️ :
Girl I had someone try to return a fragrance from 2 years ago… girl she was talking about “I didn’t like it” girl bye
2026-07-09 20:28:39
224
maariijosse :
"So im stuck with a product i didn't like?," Yes bookie you held on to it long enough you'll learn to like it.
2026-07-10 10:21:31
22
🖤🗡️🥀 Amy 🥀🗡️🖤 :
I have a lot of people trying to return gifts they got from people 🙃 like no gift receipt, no rewards, no nothing. "can't I just get store credit" NO
2026-07-09 22:45:38
36
Tori :
“online it says…” YES PLEASE LETS LOOK UP OUR RETURN POLICY TOGETHERRRRRR
2026-07-09 21:22:10
117
Spacey :
girl where are your monitors
2026-07-10 18:04:02
5
nelle🧘🏽♀️ :
it’s always “i was out the country” after we tell them no
2026-08-21 20:07:04
2
Genesis Recinos-Leiva :
Had a lady try to return a Tatcha set that she used up entirely and filled with water. I grabbed each item and poured them out in the trash can in front of her. She’s talking about I didn’t really like the product …. Yet you are 90 days past the return policy and have the AUDACITY to think no one will check the items ???? GTFO my face. She didn’t like that at all 🤭
2026-08-31 17:16:52
3
Viviana._.Loreto :
A client depotted a rhode blush and when I said no she goes “why you’ll throw it away anyways” uhmmm
2026-07-10 00:55:51
13
nells ᖭི༏ᖫྀ :
this woman was tryna argue with me saying she bought a product from a kohls location. ma’am. then it would’ve went through.
2026-07-10 02:53:35
6
Jaye Lyne :
Girl had a YSL blush for a year (return policy 30 days) it was damaged while she was traveling and she thought Sephora would just replace it with a brand new one. What?
2026-07-23 13:50:20
7
Just Mary ✨ :
This lady had the audacity to come in with a product that was empty from January of this year and said it broke her out…….. me: okay? It’s empty and 6 months past. “Ulta would’ve honored it” okay so go to Ulta? Lmao.
2026-08-08 15:05:58
2
𐙚˚࿔ Lucy 𝜗𝜚˚⋆ :
Or when they claim they didn’t use it and u open to check and it’s half empty.. mind you it is returnable either way..
2026-07-10 03:10:10
12
🇺🇸 Holly Hatfield :
Someone did try to return something they bought at the beginning of the year and I told him it’s six months past. She did not like that answer.
2026-07-09 21:42:35
5
Amber :
I once had someone try to return an unopened fragrance set that one of the fragrances in it wss discontinued like 3 years before
2026-07-10 01:29:30
3
nayliani :
i just had a woman try to return mascara from january 4th of this year ..
2026-07-10 00:54:09
6
iloveblankey :
A lady was begging me to return a used SC concealer she got 2months prior because “she has too many” then asked for my manager and said “please I live right down the street I’m in here all the time” …….. in my head I was like ok boom so why’d it take two months to come to return it then
2026-07-25 02:37:50
3
halloweeny 🐃 :
bro I had someone try to return a sephora single shadow and I thought it was NEW packaging I’d never seen before… it was from 2020!!! [cry]
2026-07-10 12:18:53
2
dannick :
Unrelated, but you fine as hell 🥰
2026-08-05 22:19:39
1
aliyah cozart ⭐️ :
or it’s a sephora in kohl’s return 💔💔💔
2026-08-05 17:16:05
1
Lyttle.Violet :
when the most recent huda beauty debacle happened we had a client try to return items she'd bought from us like 4 or 5 years ago that was even discontinued from the COMPANY 😭 she was very upset we couldn't take it back
2026-07-10 04:48:52
2
Taty 🤍 :
“Ma’am there’s nothing in the bottle wdym it’s not used from 3 months ago” 😭😭
2026-07-10 20:29:09
1
Courtney :
LMAOOOO
2026-07-10 00:10:21
1
NIA :
Lmaoooo
2026-07-09 22:07:02
1
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