It’s INSANE that a multi billion pound company would stand ten toes down so publicly for a <£40 item 😭 Take it as far as you can girl, we’re all your side!
2026-07-10 14:35:49
5033
Nyx :
Keep going don’t back down. They will lose a lot more money than £40 if all your viewers cancel their next unlimited subscriptions!
2026-07-10 15:31:22
3054
user791841626617 :
How can they charge you for an investigation fee, and then NOT provide evidence of the investigation 🤣
2026-07-11 07:49:20
2545
DracuLila 🖤 :
100% warehouse staff
2026-07-13 07:29:24
0
12345tiemyshoe :
Recording yourself was a saving grace yano!!
2026-07-10 17:42:15
1395
bee :
This is so random
2026-07-13 06:27:55
0
Lola :
Next have switched off their comments on all of their posts now!
2026-07-10 16:10:31
3630
sel_0_0_ :
So unprofessional of Next
2026-07-10 14:26:26
999
Ellsee :
Definitely take it to the media, it’s absolutely ridiculous!! Xxx
2026-07-10 15:29:24
250
tabbycat800 :
they dropped it accidentally it got dirty , then they made up a reason
2026-07-10 15:59:37
659
Lucy :
#poogate
2026-07-10 17:15:17
1146
🥀🕷🦇🕸💀Ashley💀🕸🦇🕷🥀 :
thank god you filmed it
2026-07-10 15:02:11
531
lea_eeee :
What if the drop on the floor covered it in dirt because their floors are filthy? Their returns systems is slowly becoming so bad
2026-07-10 14:46:18
538
Rosetta2316 :
You can also contact your MP. They may be interested and take up your case. They'll be duty bound to respond and unlikely to ignore an MP.
2026-07-12 21:41:25
0
PumpkinSpice33 :
This is serious to me 😂, keep it up.
2026-07-10 14:34:54
630
rebeccaalger877 :
Go on Jenny!!! These big companies are getting far to confident! I'm glad that you're not letting it go. Go to the papers! they'll lose more than £35 by continuing this as people will not buy from them! xx
2026-07-10 14:34:49
671
Soft Life Hard Budget :
It’s so bad how they handled this, thank god you had evidence but it’s put me off using them at all in the future x
2026-07-12 22:09:12
0
D :
Disabling commenting. Admission of being wrong there! Justice for jenny!!
2026-07-10 15:00:34
1973
Ashling :
Take it as far as you can!
2026-07-10 14:35:19
741
Cruzinvids :
It’s the principle. Don’t let this go. Shocking on their behalf.
2026-07-10 17:38:29
226
niki_soldiier :
I don’t believe they seen any cctv for £13 item and they trying to make up any story atp
2026-07-10 16:51:53
411
katiemorrison :
They’ve turned off their comments 😂
2026-07-10 18:30:57
133
Kaci ✨ :
They’ve turned their comments off now on TikTok 🤣
2026-07-10 14:26:04
378
Nicknam :
This is awful customer service. How can they accuse customers?!?!
2026-07-10 17:16:31
146
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