@officialchadpeterman: The problem isn't the hours you bill. It's the hours you don't. Half the day is windshield time, writing options, and following up. Time and material pricing only captures what happens on site. Your price has to carry the whole operation, including the truck, the overhead, and every hour that doesn't show up on an invoice. That's why so many techs are booked solid and still breaking even. Busy isn't profitable. Priced right is profitable.