@the.it.gamer: The core idea is that experience in IT isn't about becoming smarter or memorizing more solutions. It's about developing the ability to filter information. A new technician tends to investigate everything equally. A seasoned technician has learned, often through years of mistakes and repetition, which details are meaningful, which are distractions, and which single question is most likely to uncover the root cause. What looks like speed from the outside is usually the result of eliminating noise, not thinking faster. In other words, veteran IT professionals aren't processing more information. They're processing the right information. That shift is one of the biggest cognitive changes that comes with years in the field. It quietly transforms troubleshooting from a checklist into intuition grounded in experience. #techlife #helpdesk #techsupport #Tech #itsupport

Yorkshire_Smudge :

26 years in IT and will treat every call with respect no matter who they are from the CEO to the new starter. I troubleshoot faster because I know most fixes in the book. Never ignore any call because that simple or complex fix will make anyones day ☺️

DualChaosDonut :

Learn event viewer. It's literally just like that but for a person 😂

nopenope :

Client never gives you all the relevant information. You have to ask the right questions. That comes with experience.

Al T :

And then you get hit with a ticket that kills the momentum and you spend an hour troubleshooting only to start guessing cuz you got no clue what is occurring

Jessie :

💯 Brother very well articulated

aSyncdSin :

most important detail to ignore . anything the end user says they think is wrong ... .

Gumby266 :

I learned throughout my career you also gotta have an out of the box way of thinking at times. It's not always linear.

Nausicaa <3 :

when I started,the first thing that my coworkers told me was that I should never fully trust the custommer 😭 the hardest part is to understand what is their issue

Scott Robey :

"how did you know how to fix that so fast" "because spent a lot of time in the past doing the things that didn't fix it"

Stephan Johnson :

That is the reason why we are so dangerous when we leave!

Markus RK :

thats true, it's called analytical thinking. soon as this Kicks in, work is much easier. but it's not teachable, it comes from self, or never. i like your content, go on like that. greetings from a random IT guy from germany

Trila Danae :

can't tell you how many calls I was able to cut short for this RIGHT here.

Halfrican :

Most important detail to ignore: Users fabrications

alt+control+start :

powerful I can definitely relate knowing your stack and system end to end is super important I'm in a l2 ops team and I still have l1 staff and even managers ask me for help because of my deep understanding of the systems I used to manage

josephrdelpiano :

It’s called patience and being able to listen to the user to find out the issue. And experience helps you grow along the way of your not learning your not living to your full potential

alexander felipe161 :

100% true. And it is hard to explain in interviews because how do explain gut feelings?

ledude :

Also pattern recognition is your friend. If you naturally find you self in that area, it could be your friend.

Shigglenits :

My head is a series of Visio charts.

Tyesos :

PandaOneechan🫧 :

dont trust the customer 😭🤣 Holy grail. They are like patients in Dr. House. They lie!

Itera-Net :

A few days ago, I asked a client if their laptop had stayed completely off for a week or more. They said they use it regularly, so I went ahead and reset the BIOS based on the indicators. Later she said, “Wait… I actually last used it two weeks ago.” 😅

𝙹 𝙴 :

P3 ticket will always be the norm.

Jeff Baker10 :

let's tell India that, lol