Jenny
Region: ES
Monday 13 July 2026 13:41:01 GMT
201286
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Comments
meg 💃🏼 :
i’m convinced they’ve got your order mixed up with someone else’s
2026-07-13 14:46:11
4661
kwyjibill :
I think they've mixed it up with my parcel. I shat in my parcel before returning it
2026-07-13 16:48:16
3450
Milky World 📈✨ :
I am so bamboozled by this entire situation, like I 100% believe you, but what has happened behind the scenes
2026-07-13 14:02:08
2482
Ellexo :
I would take them to small claims court just to prove a point
2026-07-13 15:37:03
2190
bambi :
This might be the craziest shit I’ve heard
2026-07-13 14:29:22
1661
cat lady with a dog :
I thought they had no evidence because it was binned? but now they do? your evidence is more believable 🤷🏻♀️
2026-07-13 14:36:36
1459
@danielle :
Can you zoom in on that returns slip? Is it even yours?
2026-07-13 14:28:14
1044
❤️ :
Imagine Next losing all these customers over a £13 outfit 😭 Customer service has went downhill thats for sure
2026-07-13 18:52:20
822
Scottishlaura :
I’m so invested in this. Don’t give up, we believe you!
2026-07-13 14:24:55
723
Golden Willow :
I think even when Next realise they’ve made a mistake, they won’t admit it at this stage.
2026-07-13 14:57:33
616
Eleanor Bohan :
Get in touch with Alice Beer, consumer expert on This Morning.
2026-07-13 14:26:43
570
EllieJelly :
I will never shop with next again. The whole situation is ridiculous! You have been treated so unfairly!
2026-07-13 13:48:05
524
cosycourt :
Check the metadata on the picture!
2026-07-13 16:05:42
505
May_Louise :
I’m way to anxious to do orders from next now
2026-07-13 14:34:29
505
usertazmoore :
do not give up Jenny x
2026-07-13 14:20:03
483
Liv ✨The Bougie big sister✨ :
Obvs this isn’t great for you, but it’s making a fab tiktok series 😂😂😅
2026-07-13 15:55:10
367
k8efountain :
How are Next not commenting and engaging?! I don’t understand how they’re just letting this play out.
2026-07-13 19:34:29
287
Beth :
I'm pretty sure they're spending more in time & effort corresponding with you over this than the actual value of the return. I work in ecommerce, and there is no way I would let a return get to this point, let alone treat a customer so terribly.
2026-07-13 15:31:45
266
Tasha Bailey :
So, Next can't hand the CCTV to you because of GDPR, that much is true. But if you have a lawyer, I think they would have to give it to a lawyer as part of discovery if you were to instruct a solicitor to act on your behalf. I know that sounds silly for a return, but honestly, I don't see Next admitting they're wrong or apologising without some sort of legal action.
2026-07-13 15:20:01
252
Blotch :
I’ve got a next account with £5k credit limit. I’m probably not their ideal customer as I pay it off the statement balance when I’ve used it, but because of this, unless they sort it, I won’t be shopping with them again or using my account; it doesn’t sound worth the risk to be treated like this.
2026-07-13 15:04:28
219
sh1903sp :
Could you do a chargeback with you bank?
2026-07-13 13:49:38
184
🐾 :
also didnt they say destroyed the item so wouldn't be able to send you any pictures of it? so im really confused how they've just sent you that picture???????
2026-07-13 16:07:21
172
Balloon Room LONDON :
I think their investigation is floored. Shameful for next.
2026-07-13 16:35:12
171
jessica_norah :
Do not give up on this!! This is absolutely unacceptable.
2026-07-13 14:33:32
142
Deanna 🌸 :
I used to work at next. All barcodes on next products are linked to a persons account if they have bought it online and returned etc. that being said there has been times where I’ve scanned a barcode and it’s come up with someone else’s account and not the person returning it. So there could be a mix up and it’s bringing up your details if they’ve scanned it and not the actual person who’s taken them back.
2026-07-13 15:45:51
139
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