@greggotcars: I always show the good, the bad, and the ugly. I don’t censor my videos or edit them to make myself look better or worse. I post the raw conversations and let you decide how I handled them. In this situation, the customer called after buying the car with cosmetic concerns. I listened, tried to understand where he was coming from, and offered a solution I thought was fair. Would you have handled this any differently, or do you think I should’ve done something else? #carsales #sales #cardealer #dealership #pov