@youraussieuncle: "Thank you, madam" sounds polite in some countries. In Australia, it can sound like you just called someone old. You do not need to use "madam" or "sir" in most casual Aussie workplace situations. To get attention, say: "Excuse me." "Hey, sorry, quick question." To thank someone, say: "Thanks." "Cheers." "Thanks a lot." Simple is usually better here. Would "madam" sound polite or weird to you? Comment QUIZ and I will send you my free Aussie workplace assessment. #YourAussieUncle #AussieEnglish #AustralianWorkplace #WorkplaceCommunication #WorkInAustralia