@daniebells: To think I’ve been having issues so many times and @ClassPass chat systems literally freaking sucks. Booked @[solidcore] and there was NO instructor. Why tf do i then get dinged for a missed reservation fee? I tell ClassPass there was no instructor and they waive the fee. Cool. THEN I actually missed a class and they’re like we can’t waive the fee because you already had an exception. Like wtf?! That exception was because the instructor never arrived not because i missed the class!? Now this BS & @FORM FLOW PILATES STUDIO is like yeah sorry we can’t do anything at all even though we see you had that completion screen. You’ll have to pay us $15 to take the class. Instead of saying, go on & we’ll work this out on our end with ClassPass because idc about the credits, take them that’s the whole point but paying out of pocket !? Fuck no. #irked #rant #sugarlandtx #fyp #classpass
Hi Danielle. We’re sorry you had this experience. We understand how frustrating that would be. If a ClassPass reservation doesn’t successfully come through to our booking system, we’re unfortunately unable to check a guest into class under ClassPass. We’d be happy to review what happened with you and work with ClassPass if there was a technical issue. Please send us a DM with the date and time of the class so we can look into it.❤️
2026-07-27 14:39:45
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ayo a. :
Form Flow usually sends you a separate email themselves as well or a notification through their app. it might be easier to download the actual classpass app as well, it’ll keep you updated and you’re able to see your upcoming bookings
2026-07-27 18:25:52
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daniebells :
2026-07-27 14:34:33
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