allisonmetchell
Region: US
Saturday 01 August 2026 15:27:27 GMT
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Squish :
Where do u work where they didn’t tell u up front they listen to calls
2026-09-22 23:52:52
0
Ya ‘ ski 🩷 :
I want them to listen atp yall gon hear how much these calls & metrics stress me outttttt
2026-09-22 03:51:38
0
Britt🌻 :
Yes. They listen when you’re not on call. They can also override your headsets mute function too. I learned quick that you have zero standard of “privacy” when you WFH. You’d have more privacy and freedom in an office smh
2026-08-02 03:18:03
102
Kiadore✌🏾⛎ :
It’s the Avaya system it can be manipulated
2026-09-21 10:45:13
1
Lauran ♎️ :
Always double mute because yeah they’re listening!!
2026-08-02 01:08:02
106
vaughn_dee :
I definetly think they do. I keep mine on mute. And when I’m not clocked in, that headset is unplugged
2026-08-01 18:43:44
26
Evanfjames :
Call center QA for over 15 years. If your headset is physically muted they can’t override that. Depending on what state you’re in that would be a violation of federal law. They can jump into your live calls without you knowing, hear what you or the customer say on holds if neither of you have yourselves muted, and we do hear wild stuff so mute yourself. Do one better if you can I always recommend a Bluetooth headset. Allows you to be mobile during long queues, and you can get some with better noise cancellation for kids/pets in your background.
2026-08-02 03:55:14
21
blackgirlwithabronco :
A company I use to work for told us they listen to everything even when we think we are muted. Just disgusting
2026-08-02 01:33:02
47
Nicole🫶🏽 :
The mute is my venting time, and I’ve said some stuff, and I haven’t got feedback, so either they don’t care or they don’t pull the audio. Either way I really don’t care. I’ve been told they can hear, but again idc🤣.
2026-08-02 03:09:58
53
BRI 🧸 :
And hear me out.. if this is true can they also do it while in break or lunch aux too 🫤
2026-08-02 00:30:16
26
🌜💜Luna💜🌛 :
omg if this is true my company probably thinks I'm insane LOL the switch to my customer service voice from my "oh my God these calls just don't stop coming do they (insert random curse words)" be like a 👿 demon to an 😇 angel 😂😂😂😂 probably think I'm possessed 🤣🤣
2026-08-02 15:43:14
7
Courtney Jo :
Do you work for a telecommunications company?
2026-08-02 00:36:08
1
aysa.spades :
Idk who you work for but I can vouch that yes, they can still listen in if you are not on a call so please mute your headset when you are not on a call. Put the phone system and your headset if you’re on a call and caller is on hold. We can still hear even if the caller can’t.
2026-08-01 23:19:27
10
🎀𝐊𝐞𝐧𝐳𝐳𝐢𝐞𝐋𝐨𝐮𝐞𝐞𝐞🎀 :
QA is listening yessss
2026-08-01 20:06:59
12
BlaqueButtaFly :
Getchu some wireless, noise canceling headphones. They work better & the line won't be open after a call or when U push the mute button
2026-08-02 06:38:17
0
🌼 Liz 🌼 :
I’ve always been under the assumption that they’re listening AND looking at my screens even when I’m not on a call. It’s hell
2026-08-02 13:51:33
6
AmberCheri :
I hope my job don’t do this. 😂🤦🏾♀️
2026-08-02 00:21:47
1
MIKAYLA MONÉ :
anyone with any info on casper?? I double mute sometimes but not all the time.
2026-08-12 01:17:49
0
mo_to_the :
I assume they hear everything I say and see everything I type
2026-08-02 01:33:16
7
Tamika :
They listening rather you on mute or not so yeah it’s a problem & I got that problem plus more live monitoring is a thing they see every key stroke every breath and swallow we take 😭 welcome to wfh 👩🏾💻 🤦🏽♀️what did we get ourselves into 👀
2026-08-02 03:56:33
2
MixTape4Ester :
I'm constantly telling the company what they need to fix, because the lines always open, and end it with 'i hope you heard that'
2026-09-03 05:48:06
2
nakoshasmith :
all of the systems that I have used, you can't be listened to unless there is a call. idk it depends on the system the company uses.
2026-08-02 00:57:26
1
Le0_Nard :
With our old system if I am live listening to agents I could hear them if they were on a call or not.
2026-08-02 00:49:59
2
Get Somebody Else to do it :
Yes, team leads, managers can listen in even when you are not on a call.
2026-08-02 06:15:58
3
Nylovelee :
Girlllll my sup sent me the screenshot shot , i had the customer on hold , and i was like “ oh bby bby bby , imma get you a supervisor ight “ i dieddddddd 😂😂😂😂😂
2026-08-02 01:44:29
4
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