@officialchadpeterman: You’re never going to prevent negative reviews. So stop trying to, and start owning them. Understand they’ll happen. Take responsibility when they do. Thank the customer for the feedback even when it stings. That’s not damage control. That’s how you actually get better.
Why does it have to be a review though? Why is there not something set up where they can submit feedback before it gets that far, where they feel the need to leave a review?
2026-08-16 00:28:36
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flapper :
Satisfaction is my guarantee don’t need no reviews. My customers know me and my service.
2026-08-28 02:51:47
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base13131313 :
Great way to handle it. I call every customer that leaves a negative review. Always a great way to learn what we can improve on. Thanks for sharing your insights!
2026-08-07 00:56:29
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LucasJRagusa :
100%! I answer every review good or bad always ! And I let them know thank you for letting me know. Because I don’t know what I don’t know! Great post!
2026-08-06 21:47:58
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Ben Jordan :
Amen!!!! 🐐🐐🐐🐐🐐
2026-08-16 13:52:50
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