A lot of times the router etc doesn't have to be sent back but they are obliged to ask you for waste recycling purposes I had a bag sent out for my old one which I bagged up ready and it's still floating around the kitchen somewhere , think some providers say that the Routers etc are there property and it's just being leased so depends on your contract.
2026-08-10 15:48:19
0
Alan jones 82 :
I upgraded recently, and I swear it’s slower. One minute it’s fine next minute buffering when streaming tv
2026-08-10 11:30:26
0
aamm5660 :
why have 2?
2026-08-10 12:33:55
0
R3611 :
That’s Virgin lol
2026-08-10 08:26:37
8
The Cav Father :
Deffo BT
2026-08-10 14:15:33
1
John Baillie :
Handed Virgin engineer my carefully boxed up old box and he said "oh, we just dump them"
2026-08-09 19:00:54
21
Jenny :
Let me guess sky or BT
2026-08-09 22:59:50
4
Emi :
That’s gotta be BT
2026-08-10 09:33:53
16
AfroChuck :
Sounds like someone's contacting the Ombudsman
2026-08-09 19:55:06
66
Paul Thomas :
How do people put up with shit services and not move? 😖
2026-08-10 15:49:26
0
robertbassett459 :
likely of the openreach providers. Has had 1 line upgraded to fibre but only have the capacity to run 1 fibre to the property. Best to sign up to a non OR suplier who will run another fibre. make sure you dont do a one touch switch as they will cancel the other one lol!
2026-08-10 09:31:20
1
Chapperzs 74 :
Do they actually do anything if you don’t send your box back I’ve got a collection of them
2026-08-10 09:21:51
1
Stu120574 :
Sky charged me £400 for their Sky plus box and router. Don’t think Sky will want me as a customer again
2026-08-09 21:18:39
3
Eza14 :
Bet you this is EE!!!!
2026-08-09 21:33:07
1
some geezer :
same thing happened with us ... Just got worse
2026-08-09 17:04:53
20
ritchiedavies3 :
Wifi extenders in all rooms don't need 2 Internet buy an eero WiFi 6 or 7 most routers are WiFi 5
2026-08-09 21:40:20
0
Su Numan :
They kept asking for our box back by constant txts BEGORE they installed the new one!!!!!!!
2026-08-10 13:01:35
0
user8017516923072 :
Someone's become a big time charlie
2026-08-09 18:09:01
0
Kirsten :
Secondly… sometimes all you need is to upgrade the equipment and you get better service.. changed ours instantly. Good luck 😂🥰
2026-08-10 00:33:31
0
Deepak :
we had 2 lines and we were told it was interfering with the broadband and they had to disconnect 🥺
2026-08-09 20:40:35
0
🇬🇧🇬🇧🇬🇧🇬🇧🇬🇧🇬🇧🇬🇧 :
cancel your direct debit so they cannot keep charging you after you cancel👍
2026-08-10 06:30:48
1
Odin_Azazel :
It's open reach and city fiber lines. Useally Open Reach doesn't have great upload speed in comparison to the down.
2026-08-10 00:09:14
0
Kirsten :
James! You just get the box and never send it back.. in Australia they don’t chase it up.
2026-08-10 00:32:31
1
Home Is Where The Smart Is :
If you want an ISP that knows what they’re doing (and can actually handle bonding multiple lines together for higher speed) then check out AAISP (www.aa.net.uk) you’re welcome 😉
2026-08-09 22:17:32
2
Brittonic :
I’ve had Talk talk, virgin, Plusnet all shite. Now BT fibre it’s amazing compared to the rest I’ve had.
2026-08-09 17:33:53
1
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