Joe Cox
Region: US
Tuesday 11 August 2026 01:04:18 GMT
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B-rad G :
Isn't that called troubleshooting?
2026-08-11 01:11:40
971
yslMomInTech :
This is 100% true, I also started with helpdesk!!
2026-08-24 08:54:49
1
will_b :
The helpdesk job is “have you restarted your device” “no” “restart your device for me please” 80% first call resolution rate
2026-08-11 16:54:47
201
Rebecca Leggett Hoskinson 🇺🇲 :
how about the ticket that says 'computer isnt working, dont call or email me just fix it' 🤦♀️
2026-08-11 06:24:19
186
အီကြာကွေး :
Restart is the best solution 😂
2026-08-11 13:06:44
321
adriannrtw :
First IT job working as a DevOps engineer 😛
2026-08-12 06:12:09
61
Chaos :
Bro it's easy, for example if a customer says it's not working, just tell them to buy a new one. Easy
2026-08-11 15:07:52
26
itsflex :
I lied on my resume about being a help desk agent and now I got an interview for tier 1 help desk job next Monday am I cooked?
2026-08-13 04:10:47
7
EuropeRider :
can you suggest a best IT course
2026-08-11 11:16:45
15
Saud 🇸🇦 :
Three years I worked as an helpdesk now I’m in the IT infrastructure and cloud services 😎
2026-08-22 14:19:32
3
ethangvoiceacts :
I’m a+ certified and can’t find any jobs that’ll take me lol
2026-08-17 13:57:19
12
paatunghoya :
"What does the screen say" should be NUMBER ONE
2026-08-12 06:00:30
10
Tonio5432 :
What do you do if the user tells you i don't know , just do your job and fix it. The user is the boss
2026-08-11 09:10:01
42
Qasim :
Question #1: Have you tried turning it off and on?
2026-08-11 16:56:42
28
Doji :
my intern days is IT helpdesk now im a field engineer everything is easy now
2026-08-13 09:44:02
5
Bilal :
it's so hard in the beginning 😔
2026-08-11 11:12:20
5
Sarah Northman :
I saved this as someone who just wants to help make IT’s life a little easier.
2026-08-11 15:57:00
7
ScriptedSoul :
I asked three questions and 'you asked too many questions' she said
2026-08-11 17:02:28
7
GraffitiMind :
One thing that has helped me when someone files a ticket saying “it’s not working” is I ask them what they’re expecting to see. That usually weeds out a lot of things for me.
2026-08-11 03:19:17
20
Sam :
I used to work in Tech Support (woth Telephone Hotline) for four years, made me develop some serious problemsolving skills and deescalation skills. I no longer work ther (i now work in a corporate environment) and eventhough i am now more of an IT-Projectmanager, the skillset i gained in tech support still come in handy every single day.
2026-08-11 19:21:56
9
Thunfischshake :
Nice Questions, but rule one says never trust a user so you need to check it anyway
2026-08-11 04:55:43
10
Fedee :
whloe ia replacement job btw
2026-08-11 20:24:04
2
psssplaythat :
I’m in the college 5/7 days. Is it easy to find part time helpdesk positions? Just asking
2026-08-12 07:09:52
1
Joe :
zscaler support is having an issue with attaching pdfs to emails on classic outlook. We have a current outlook and the classic. The similar is that both users have classic outlook. Have the most current zscaler client. they both share the same isp. I cannot see any block in their traffic. network admin here. Help.
2026-08-17 03:37:33
0
MosesSplitsTheRedSea :
No your first job is networking because every “IT job” are ghost jobs and to get in you MUST know someone. So it’s Networking and socializing. Be fake to make it.
2026-08-12 16:07:59
4
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