Jaqs407 :
🚨 BEWARE OF AIRBNB’S DAMAGE CLAIM PROCESS
After years of using Airbnb with nothing but positive reviews, I am absolutely disgusted with how Airbnb has handled our recent stay.
We arrived at a property that was filthy. Dust everywhere, disgusting floors, mildew around the windows, damp and foul smelling towels, and a dining table that turned our cloth BLACK when we wiped it. When it rained, the roof leaked onto the pool table. The hot tub and cover were already dirty, damaged and moldy.
We complained about none of it. We cleaned what we needed to and enjoyed our family vacation.
Then SIX DAYS AFTER CHECKOUT, the host filed a $1,364 claim for the already damaged hot tub cover.
The SAME HOST reviewed us after this stay saying we “left the cabin in good clean condition” and they “would love to host them again.”
Despite everything we submitted, Airbnb decided we owe $1,286, over 94% of the claim.
We asked for time stamped before and after photos. We asked for proof of the cover’s age. We asked that the property’s exterior cameras be reviewed. We disputed the claim from day one.
Airbnb is STILL attempting to charge us.
I am fighting this decision and seeking legal counsel.
AIRBNB GUESTS, DOCUMENT EVERYTHING. Photograph every stain, tear, dirty towel, damaged item and maintenance issue the second you arrive. Apparently choosing to be an understanding guest can cost you later.
I have the screenshots and documentation to back up what I’m saying.
#Airbnb #AirCover #AirbnbGuest #AirbnbReview #TravelWarning #VacationRental #ConsumerWarning
2026-08-24 16:42:09