@b_ragone: Most business owners can't tell you what one step in their process costs them. this is my entire revenue operation mapped out. the purple steps are ideas i haven't built yet, sitting right next to the real ones. i can see who runs each step (a person, an automation, or an AI agent) and what the labor plus tooling costs in any section. makes "what should i automate next" a lot less of a guess. genuine q: what's the one process in your business that's still trapped in someone's head? #workflow #businessoperations #processimprovement #systemsthinking #revops