@shanehryhorec: Kicked off a Virgin Australia plane today. ✈️♿️ I boarded my flight from Sydney to Adelaide with my wheelchair, SmartDrive and service dog, just as I have on multiple Virgin flights over the past week. The problem was the seat Virgin had allocated me. There was nowhere safe to secure my SmartDrive without it rolling around near my service dog. I asked for another solution, including moving seats or securing it elsewhere on the aircraft. Instead, I was offloaded from the plane in front of everyone. I didn’t choose that seat. The airline put me there. Yet I was the person removed when the setup they provided didn’t work. This is exactly why so many people with disabilities have anxiety about flying. It’s 2026. Disabled passengers shouldn’t have to fight this hard simply to get on a plane and get home. I’m angry, upset and genuinely shocked by how this was handled today. More to come.
that satisfaction i get when I go to virgin Australia's page and all of the recent comments are about this situation.
2026-08-17 13:21:12
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catherinegrannall :
Customer Experience Manager needs training in customer experience 🤦♀️
2026-08-17 08:42:40
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Jake :
being kicked of an airplane for a disability is insane
2026-08-17 17:44:16
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zi 🍋🟩 :
“just to accommodate you” HE IS IN A WHEELCHAIR?
2026-08-17 10:01:26
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HerrahNotHera :
The AUDACITY to ask you to delete the videos wow
2026-08-17 12:46:24
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Ryano95 :
A full plane and not one person stepped up to swap seats
2026-08-17 08:44:26
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Chelsea Fackrell :
that lady having the nerve to ask u to delete the video after the way she treated you
2026-08-17 07:33:37
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Chlo Harvey :
‘I don’t believe you’ woah😳
2026-08-17 09:01:08
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wetflannel609 :
yeah thats 100% without any doubt discrimination.
2026-08-17 08:26:24
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quix :
this is blatant ableism. your dog and smartdrive are obviously accessibility/medical equipment.
2026-08-17 14:09:47
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K :
"It's not a bulkhead, it's a seat"
because correcting you made the situation so much better. They sound so condescending.
2026-08-17 09:29:41
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Chelsey Maxine Millar :
"it needs to go under the seat." "there's no space under the seat" they're just talking in circles with you!
2026-08-17 09:43:19
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𝔏𝔞𝔯𝔫𝔞𝔡𝔬𝔬𝔡𝔩𝔢 •ᴗ• :
When she said "Just to accommodate you?" umm YES?!
One lady said I can strap in at the back but then the nasty one said no has to be under yours. wow.
2026-08-17 08:33:35
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Kiki Papa-Owen :
Awful just awful
2026-08-18 23:32:32
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Harrison Heist :
Sue the fuck out of them!!!
2026-08-18 23:36:11
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sarakaake :
This is so sad. I’m so sorry that you were treated so poorly, this is absolutely disgusting!!!
2026-08-18 23:36:58
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AL💛 :
The absolute NERVE to ask for the videos to be deleted after how the crew treated you is insane
2026-08-18 23:36:19
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Charles Giltrow :
For context, this is a $13k device which attaches to wheelchairs to assist with mobility and power assist - it’s essential and usually provided through NDIS funding - if it’s damaged or broken he’s probably not getting a replacement or it’s taking a huge chunk of funding from his plan. Completely understandable- it’s not “just a battery”
2026-08-17 23:19:59
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sababowlingz :
“Do you have proof of what we just put you through?” “Yes” “can you delete that please?” “No”
2026-08-17 14:46:13
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Alex Ogilvie :
“Just to accommodate you” … Yes that is quite literally your job. Thank you for protecting your pup. You are doing amazing
2026-08-17 19:29:27
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gemsters :
Even the announcement calling you “an inconvenience”. I’m so sorry Shane. @virgin Australia ypur teams need some training in empathy and kindness.
2026-08-17 08:15:20
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Jamie Elyse :
Why couldn’t they put it in the back row like the other attendant said. Unbelievable so sorry for you!
2026-08-17 07:48:45
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Amy :
The tone and way they spoke to you was so awful wtf
2026-08-17 14:26:35
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👑LolaS👑 :
Why are they being so rude
2026-08-17 12:23:04
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