@shanehryhorec: Kicked off a Virgin Australia plane today. ✈️♿️ I boarded my flight from Sydney to Adelaide with my wheelchair, SmartDrive and service dog, just as I have on multiple Virgin flights over the past week. The problem was the seat Virgin had allocated me. There was nowhere safe to secure my SmartDrive without it rolling around near my service dog. I asked for another solution, including moving seats or securing it elsewhere on the aircraft. Instead, I was offloaded from the plane in front of everyone. I didn’t choose that seat. The airline put me there. Yet I was the person removed when the setup they provided didn’t work. This is exactly why so many people with disabilities have anxiety about flying. It’s 2026. Disabled passengers shouldn’t have to fight this hard simply to get on a plane and get home. I’m angry, upset and genuinely shocked by how this was handled today. More to come.

Shane Hryhorec

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Region: AU

Monday 17 August 2026 07:12:26 GMT

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Comments

Erin :

I had no idea what a smartdrive was and then I looked it up 😳 And oh sue the fuck out of them. Yes I expect you to accommodate my disability. Absolutely.

2026-08-29 11:47:29

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Amy Weykman :

that satisfaction i get when I go to virgin Australia's page and all of the recent comments are about this situation.

2026-08-17 13:21:12

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Jake :

being kicked of an airplane for a disability is insane

2026-08-17 17:44:16

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HerrahNotHera :

The AUDACITY to ask you to delete the videos wow

2026-08-17 12:46:24

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zi 🫧 :

“just to accommodate you” HE IS IN A WHEELCHAIR?

2026-08-17 10:01:26

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catherinegrannall :

Customer Experience Manager needs training in customer experience 🤦‍♀️

2026-08-17 08:42:40

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sababowlingz :

“Do you have proof of what we just put you through?” “Yes” “can you delete that please?” “No”

2026-08-17 14:46:13

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Chlo Harvey :

‘I don’t believe you’ woah😳

2026-08-17 09:01:08

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Chelsea Fackrell :

that lady having the nerve to ask u to delete the video after the way she treated you

2026-08-17 07:33:37

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OneTopic :

“CAN YOU DELETE THOSE” THE EVIDENCE?? No!😭

2026-08-19 14:21:12

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wetflannel609 :

yeah thats 100% without any doubt discrimination.

2026-08-17 08:26:24

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𝔏𝔞𝔯𝔫𝔞𝔡𝔬𝔬𝔡𝔩𝔢 •ᴗ• :

When she said "Just to accommodate you?" umm YES?! One lady said I can strap in at the back but then the nasty one said no has to be under yours. wow.

2026-08-17 08:33:35

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Chelsey Maxine Millar :

"it needs to go under the seat." "there's no space under the seat" they're just talking in circles with you!

2026-08-17 09:43:19

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quix :

this is blatant ableism. your dog and smartdrive are obviously accessibility/medical equipment.

2026-08-17 14:09:47

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gemsters :

Even the announcement calling you “an inconvenience”. I’m so sorry Shane. @virgin Australia ypur teams need some training in empathy and kindness.

2026-08-17 08:15:20

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Amy🪶 :

The tone and way they spoke to you was so awful wtf

2026-08-17 14:26:35

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Colin :

She says at one point she can put it in the back row, he says yes and then they all seem to forget about that... what happened there?

2026-10-13 08:12:23

Kevelyn Oliveira :

LAWSUIT

2026-10-12 12:49:40

K :

"It's not a bulkhead, it's a seat" because correcting you made the situation so much better. They sound so condescending.

2026-08-17 09:29:41

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Ryano95 :

A full plane and not one person stepped up to swap seats

2026-08-17 08:44:26

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sam<3 :

“I don’t believe you” so the 4 flights you have on ur passport is fake ???? so incredibly ridiculous customer service.

2026-08-17 23:33:16

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M 🚶🏻‍♀️er! :

They literally could have helped you by putting it ANYWHERE 😭

2026-08-17 20:59:35

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Charles Giltrow :

For context, this is a $13k device which attaches to wheelchairs to assist with mobility and power assist - it’s essential and usually provided through NDIS funding - if it’s damaged or broken he’s probably not getting a replacement or it’s taking a huge chunk of funding from his plan. Completely understandable- it’s not “just a battery”

2026-08-17 23:19:59

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Jamie Elyse :

Why couldn’t they put it in the back row like the other attendant said. Unbelievable so sorry for you!

2026-08-17 07:48:45

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Zachyballs :

The fact she ask you to delete to footage says it all!!

2026-08-17 11:13:02

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