@kjsalonkenya: Understanding different client personalities helps your team deliver tailored customer service, handle difficult situations smoothly, and improve overall client retention. 1. The Loyal Regular Characteristics: Predictable, trusts your expertise, books consistently, and brings in referrals. How to Handle: Express genuine gratitude, avoid taking their business for granted, and occasionally introduce them to new services or products to keep their experience fresh. 2. The Indecisive Client Characteristics: Unsure of what they want, frequently changes their mind during consultations, or relies heavily on the stylist's judgment but hesitates to commit. How to Handle: Conduct a thorough visual consultation using photos. Narrow down choices to two options instead of overloading them, and set clear expectations before starting. 3. The Price-Sensitive / Bargain Hunter Characteristics: Always asks for discounts, questions pricing, compares prices with competitors, or requests partial service rates. How to Handle: Maintain firm pricing policies. Value-add instead of discounting (e.g., offer a complimentary scalp massage or mini treatment rather than cutting the service price). 4. The Hurry-Up / Time-Crunched Client Characteristics: Arrives late, checks their watch constantly, takes calls during service, or demands a quick turnaround without sacrificing quality. How to Handle: Be direct about realistic time limits immediately upon arrival. Streamline multi-tasking (e.g., process color while working on another step if feasible) and keep conversations brief and professional.

Pretty Gal :

salon Hoopers are the worst because they want quality at a low price... na they easily talk negative about your business

Micah kajimanga :

how do you keep workers in the salon?

kismart R :

sasa hutaki tu download video zako

mercy njenga671 :

I also add on salon hoping some go their hair is mishandled then come back with damaged hair they expect you to do magic asap for their hair to go back they way it was waaai

Juliah Gathoni :

woooi let me tell u Maina wakitaka kuhama wanaanza kusema unalipisha bei Kali

mugurenjoroge463 :

I have one no4 ukimmaliza anakaa Chini kupiga story Na wateja wengine😂😂😂😂

Nesta the loctician :

much thanks to you🫡

Mama Safo Salon :

wow its true thanks dear

SHAKILA :

ungefanya mtu aweze ku downlod

Rosemary njeri :

thanx mr

God's Promise :

very true

esther webisa :

ukweli

Moraine Coiffure Coiffure :

ukweli master

sueszie :

nimejaribu kuisave ngware imekataa

The Nakuru natural hair salon :

good advice

micep salon & barber shop :

sually hutaki tudownload😔

mama prince 🤴 :

mimi hao salon hoopers wakiulza bei hua nawaambia katafute pesa uje tutaongea

Millicent k Zoheret :

Very true 💯💯

@Nasimiyu :

Mimi I travelled 2 years now na daily kuna wenye huniambia washabomoa wameningoja,hao WA Kwanza ni watu wa nguvu meeeen..

tomika :

very true n well said

Alice Okemwa :

ukweli kabisa

MAMSkylar :

you are becoming my teacher and am learning thankyou man 🙏

Linder :

thanks Niko na salon but na pitia changamoto mingi but next time ongea kwa wenye tumeajiri

Judy Mary :

Noirbeautyspa :

thank you