P3
Region: US
Wednesday 19 August 2026 03:56:18 GMT
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Natalie Anne :
This is like a 2026 version of a Seinfeld episode
2026-08-21 18:45:38
2197
jmoorelife_ :
This is his only post. That’s how you know this is serious
2026-08-21 13:24:30
3937
WaitWhat :
No Cheese for you!... come back one year!
2026-08-21 19:49:50
453
John McBride660 :
common sense has left this planet
2026-08-20 18:04:17
2157
Robin :
since when is cheese just for online orders?
2026-08-21 01:45:32
1817
Dulce :
First off you went to Chipotle.
2026-08-20 22:07:08
892
slickfox :
cheese online only makes no absolute no sense
2026-08-19 18:44:15
2321
Justice :
I hope you stood there and said, damn I was about to tip $100, but tips are only for in person orders.
2026-08-22 04:27:23
136
i_see_idiots :
Wanna hear a Chipotle joke? Nevermind..... it's to Cheesy..... 😉
2026-08-21 20:41:44
291
Christie Flower :
They gatekeep their quesadillas for online orders too. So fucking weird.
2026-08-20 03:50:40
767
Armando Perez :
The audacity
2026-08-22 20:10:03
1
J E R I ✌🏻 :
Online orders are prioritized at Starbucks too. I could literally order the same drink on the app and get it twice as fast than going to the store and order it because they’ll make the online order before they’ll make the in person orders.
2026-08-22 19:50:45
2
JBros15 :
Ordering extra cheese just to be petty is my favorite part of the story. 😅
2026-08-21 22:50:49
205
nickyyyyyyyyyyyyy :
a company providing a good customer experience requires their employees to feel empowered to fix problems. for whatever reason (private equity, corporate greed), companies like Chipotle make sure their employees are more concerned with following certain (cost saving) rules than providing a good customer experience. I'm sure the rule is rooted in some reason like refunding online orders missing cheese is more expensive than retaining in-person customers, so when they're running low on cheese they save it for online orders. but the fact that the manager refused to deviate from the rule in an instance when it was clearly easier and could avoid a seriously bad customer experience shows that the company resents even having to deal with customers to get their money.
2026-08-22 19:32:15
1
user2192348504013 :
I do hope someone from corporate sees this. Insane. If you have a chance watch a video called "give 'em the pickle". It's a customer service video and is "this". Unbelievable
2026-08-22 20:02:03
1
black_stone_of_mecca :
went to McDonald's one night I know McDonald's I sit in the drive-through line to get all way to the speaker and they tell me they only do online orders second thing went to Wingstop when they where doing the thighs I just want to try so i go into a store to order the thighs and they said you can only get the thighs if you order online😳
2026-08-22 19:12:30
1
Carcamdan :
I used to teach customer service skills it’s completely apparent these corporations don’t invest in teaching these soft skills anymore
2026-08-21 13:33:07
648
LaBoliviana :
i will be selecting EXTRA CHEESE too 🤨
2026-08-21 02:53:33
182
Bmom :
lol your auto captions say “ Jesus is for online orders only”
2026-08-20 17:33:52
562
aaronmelena :
thats a terrible manager
2026-08-21 19:52:59
63
Hopey :
online orders are priority as they are already paid for :) if this helps any explanation!
2026-08-21 12:35:58
14
Cleo :
Cheese. For ONLINE ONLY??!!
2026-08-21 21:31:54
122
BethMayers :
WHY would you stand there for an extra 20 minutes? they would have lost my business the second they pulled that nonsense.
2026-08-20 11:56:16
416
RedneckYankee1❌️ :
people.have no freaking common sense anymore
2026-08-19 16:40:45
119
L :
Like an episode of Curb Your Enthusiasm.
2026-08-21 18:33:45
97
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