Patients don’t know how healthcare works. Just be patient and communicate with them. Kindly remind them of what we do. I know it’s frustrating having to repeat ourselves, it’s just what we do.
2026-09-29 19:25:24
3
Shelly Mack ❤️😽❤️ :
Now they all have it on their phone! Super freaking annoying
2026-08-30 15:54:37
11
Danielle Rosa :
I swear some people just want to argue and be difficult. I would’ve told him well if I don’t have your insurance card you either have to pay cash or I have to reschedule your appointment. 😂😂😂
2026-08-26 19:12:35
41
fulcrum :
Told them if you don’t want to give it to me you can be a self pay then he gave it faster then speed of light acting like we can use it😭😭 andd stop expecting us to have it like let us scan there!
2026-09-28 07:59:20
1
dyahd46c2mku :
Exactly it’s just ur cards an id!! We who work in healthcare are warriors! It’s the hardest job! God bless!! 🙏❤️❤️
2026-10-05 21:49:20
1
NicoleCt :
The arguing instead of just handing them over (please don’t throw them) is crazy. In the time it took to argue we could be done!
2026-09-10 22:32:12
2
Quinn :
fellow front desk here, it's shocking how many patients know nothing about how insurance works
2026-09-01 02:18:11
6
beatrizhernande990 :
I hate when they say I was just here the other day 😂🤦🏻♀️I’m like it’s been a year and they still deny 😂
2026-08-27 03:54:24
7
Faithhopelove33 :
The amount of energy it takes for them to argue you when all they had to do was take the card out . I feel your pain everyday .
2026-09-09 16:51:12
7
La Receptionist 💋👩🏻💻 :
I ask nicely to all patients but I can match attitude also
2026-08-26 20:36:14
7
StaceyH :
That’s when I say, so you are paying out of pocket today?
2026-08-28 23:29:33
5
MizzNiNeRz :
Ask them “ so when you go shopping do you take your bank card? Or do you tell them you gave it to them last time
2026-08-26 21:22:10
7
Rich :
Just send him the whole billb
2026-08-26 23:10:46
6
Disney_fan_77 :
preach
2026-08-30 16:28:13
2
Disasterpuppy :
The office I work at just changed to us having to scan ins cards MONTHLY🤬Guess how that’s working out😭😭
2026-08-29 04:52:06
1
Anna Ortiz :
All the time!!!
2026-08-29 23:59:24
2
Betty boop 🤗 :
Yes I feel you
2026-08-29 01:11:26
1
Grey :
If they argue I just ask if it’s the same and then I just re date the image in chart, also system verified it was active, just not worth arguing
2026-09-21 06:26:38
1
**Mari** :
I would've just charged him the full amount as if he had no insurance.
2026-09-17 00:23:02
2
erica Quiroz :
girl...my most favorite one is (you should have it in your system, I have been coming here for years) 😳
2026-09-16 00:20:15
3
his chula :
they update every year
2026-09-01 21:57:33
1
Panamom❌ :
When they just drop it onto the counter in front of me, I hand it back to them then hold my hand out.
2026-09-15 13:21:58
3
Hildaperez821 :
Go through this all the time!! I work at a physical therapy office. Worst is when they have to do paperwork and they are like I’ve been there before it’s on file. I have to be like yes financials need to be signed every time for evaluation appointments and last time you were here was 2 years ago so it needs to be done again. Oh but it’s the same. I’m like well looks like you just had surgery so that’s a change from last time, right?? Then I get the side eye as they have a seat to fill out the paperwork smh.
2026-09-06 18:28:11
1
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