@lees_stepping_up: After having our 1st easyJet flight cancelled 2 days earlier ground crew in Turkey asked my wife @car1a_m to explain the process of baggage collection, passports and hotels, to a plane load of angry, worried, scared passengers who had just been told their flights home had been cancelled while waiting to board at the gate @YDA Dalaman Airport No updates for hours from @easyJet and no staff responding to emails or calls for assistance from the Turkey ground crew and no easyJet staff anywhere to be seen to support their plane full of passing customers @easyJet holidays so my wife had to step in and do their job for them. After this video she's got a huge round of applause from all the passengers as they knew she was just one of them another disappointed passenger waiting to board the flight home (for us, for the 2nd time) now cancelled. this was then followed by her having to try her best to field questions that @easyJet should have been there to answer, disgusting. #easyJet #dalaman #turkey #cancelledflight
As an autistic person who gets easily muddled this is how I need everyone to explain. That was clear and concise and I would know what to do immediately.
2026-08-29 14:48:05
188
só podia ser a bruna :
Bless her for getting involved!
2026-08-28 01:58:28
330
karenbradley70 :
Well done 👏🏻👏🏻 stops people kicking off and being rude x
2026-08-28 09:17:06
94
☀️🖤Kiara🖤☀️ :
Social anxiety fears your wife 🤣 Fair play to her for helping. I'm sure it reassured people
2026-08-28 20:15:58
268
Aslan Maine Coon :
I used to do this as a job and people would literally scream you down 😂 WHAT ABOUT MY 2 YEAR OLD SON. 😂😂 I HAVE WORK IN THE MORNING! GET ANOTHER PLANE HERE TONIGHT! Not sure why but I really used to enjoy it 😂
2026-08-28 01:35:49
44
Clairehkop :
EasyJet staff aren’t allowed in the departure lounge. I use to work at Dalaman Airport and they’re a nightmare for lettering holiday reps or airline staff into the departure lounge. Just FYI as you will never see them (unless the airport allow it)
2026-08-28 00:15:32
81
colecan63 :
I hope EY paid her for doing there job
2026-08-28 05:04:31
9
Danny :
Well done to her! EZY reps wouldn’t have the clearance to be through there, but the handlers are representatives of EZY, as much as they’ll tell you they have nothing to do with the airline. However when English is not a first language, having 1 person to explain things to who can that communicate clearly to a crowd is an absolute life saver. Clear, concise and just perfect. It’s a stressful situation for everyone, you should work together to make things easier for everyone.
2026-08-28 06:55:59
13
Grainne Teeling :
bless her thank god she was there to help people
2026-08-28 09:10:36
72
Holly Bulut :
What an absolute joke easyJet are 😳shocking! Well done to your wife 👏❤️
2026-08-28 10:34:29
33
act783241 :
How does this scenario even happen 😂
2026-08-28 13:23:51
5
Lizzie4eva :
Lack of staff is ridiculous
2026-08-28 13:59:42
22
🇹🇷🧿Lucy🇹🇷🧿 :
I be honest these guys work long hours and do get a lot of grief . Much respect to this lady standing in. I’ve seen it plenty of times people kicking of also make it easier for them to search you’re bags by putting things in clear sandwich bags and label them makes life so much easier for them too and they are greatful . I’ve got to know some of the staff there too xx
2026-08-29 20:02:36
11
Lisa Marie ❤️ :
Also flight only the airline NEED to rebook you on to the next available flight. You should not need to pay again this is wrong information. They are legally bound to sort this out.
2026-08-28 07:39:02
6
LFitzy :
Why was it left up to your wife why couldn’t the staff at the airport do it?
2026-08-28 09:40:42
6
a star (literally)🌟 :
Dalaman is one of the most dire airports to exist as someone who’s there once or twice a year 😭😭😭😭
2026-08-31 10:33:31
5
só podia ser a bruna :
The ground staff must have been so stressed and she stepped in!
2026-08-28 01:58:57
138
Just Andy :
What a boss
2026-08-28 12:07:38
10
Dazza🥊🥊 :
I’m going Tuesday but glad I’m not using easy jet!!
2026-08-28 06:47:10
5
charmain._1 :
still waiting for my easyjet request for redund to be acknowledged from June 😅
2026-08-28 09:37:02
5
appositeopposite :
You're a lucky man! You couldn't be with a better person in a stressful and confusing situation. She's amazing!
2026-08-30 11:14:26
2
Sāḥret Qamar ed-Damm :
easyJet needs to give your wife a free holiday for sorting their mess out for them, how stupid, a big airline like them with no staff to help in the airport, I've saw similar things happening here in Morocco as well, people literally waiting outside to board for hours then it be cancelled and them waiting from 2pm to midnight before getting on a flight. what is happening with easyJet lately
2026-08-28 13:12:23
3
Miss H ✈️🦋💙 :
We had the same at Dalaman yesterday they told us the flight was overbooked and left us for 17 hours to pay for a new flight home and claim the cost back. I’m now two flights down money for food drinks and very very tired!!
2026-08-30 13:41:50
1
EVIE :
How did she know what to say
2026-09-01 07:45:52
0
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