Everyone also misses the most important part of targets return policy: we can deny returns if we suspect fraud or abuse. Returning all your kids dirty clothes is abuse of the policy!
2026-08-29 13:24:16
454
Grant |Savage Grant Swag Store :
The policy is for manufacture wear and tear. Not cause kids outgrow or stains all over it. If
2026-08-29 03:38:42
189
Twitch Gemini :
My store does it even if it’s worn torn and out grown. Which I thought was the purpose of the cat and jack return thing but I supposed it isn’t? I will say it sucks having to explain to a lady why she can’t return an item from 2016 …. Cus it only goes a year back and you have to have a receipt 😭😭😭😭
2026-08-31 19:23:05
0
meganitrain6 :
We’re limit 5. Proof of purchase.
2026-08-29 08:26:59
18
Becca :
as a leader we take them as long as we have proof of purchase and the clothes are clean. If we are told it’s due to sizing we refer to the policy and don’t take the return.
2026-08-29 00:46:27
32
lxi :
i denied a cat and jack return because our store doesn’t accept them unless they’re new or defective and the lady went to a store that does accept them and then came back to my store to “report” me to corporate 😭💀💀
2026-08-29 11:26:47
78
meow :
I’m so tired of people coming in bringing bags full of cat and jack returns and it’s dirty and stinky. I legit just tell them I’m not taking that back and then manager has to get called and blah blah…
2026-08-30 05:11:59
13
Anna :
One time I was doing a C&J return and i couldn’t figure out the number. The guest then said to her child “see, it’s probably because you peed your pants too many times.” I flipped it over only
2026-08-29 12:34:03
11
Holly :
The policy is there for quality control issues. We will accept the return if there was an issue with like a popped seam or if the zipper or snap broke or it ripped after wearing it a few times. But we're not gonna return your stuff if you have a bag full of stuff your kid wore to death and outgrew. And we do NOT do in-store credit with ID for Cat and Jack anymore.
2026-08-29 18:18:39
4
🧗 :
I was told by my manager we can’t do cat & jack returns without proof of purchase so no id return
2026-08-31 19:37:38
2
~*Nisha*~ :
I hate cat and jack returns. I think we are one of few in our district that actually to accept them and they are coming in with BAGS full. I think one return took us an hour and now we are constantly calling for a backup
2026-08-29 12:07:20
15
Julie V. :
As a target employee, she is 100%! This message makes things easier for everyone!!❤️
2026-08-29 22:54:02
4
Čłøvəř :
My store is really strict about how it has to be defective aka tear in the knee or just torn. I always feel so bad about it. But it makes so much sense because why return like 100 dollar worth of clothing when you have to defect it all out especially when all of it has been worn for a whole year and reason why is cause grown out. I understand actually defective things but items not riped or completely fine and its just grown out thats just taking targets money away.
2026-08-29 14:22:33
5
asmrangel :
Thank god I don’t work in guest service😅
2026-08-29 19:22:56
1
BLynn :
Our target only takes it back if there was an issue with it, not if you outgrow the clothing
2026-08-29 17:48:42
5
Jackie Black :
We are slowly phasing out cat and jack 🥰
2026-08-29 05:48:44
5
🖤Kelly🖤 :
My target only takes them back if they are damaged
2026-08-29 11:39:52
5
Susie 🍉 :
I will gladly do the if the guest reads the dpci numbers. It makes my life easier and it’s quicker. Works like a charm.
2026-08-29 15:36:23
3
Ethereal :
Had so many people mad at me cause I denied a return like all the clothes aren’t stained and torn
2026-08-29 07:49:23
3
Mariana Beltran :
Fortunately we can deny at our location, if it’s clearly used it doesn’t fall under the policy and I’m sure as hell not touching any used clothing SPECIALLY when people chose not to wash their sht before they return it 🤮
2026-08-29 17:41:26
2
Cruzita Rodriguez67 :
Know what you should’ve told them if it has to be gently used no holes no stain stains because we do donate the clothes that is our new policy
2026-08-31 06:20:10
1
keltoearth :
Every store is different.
2026-08-30 17:19:26
1
Christy_kula :
Had to return an entire tjmax bag of clothes that smelled straight of piss
2026-08-29 15:26:03
2
Emrys :
our target has made it very clear that cat and jack returns are only for exchanging the item for the EXACT SAME item. and you still need to have the receipt so we know it's been under a year
2026-08-30 13:30:36
1
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