Katie Marie
Region: US
Saturday 29 August 2026 02:59:11 GMT
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Gordon Gartrell :
Was the frontier lady black?
2026-08-29 20:27:01
0
Haileymichelle1🆘🇺🇸 :
You can tell who in the comments DONT have a special needs child. Sorry this happened girl.
2026-08-31 11:01:34
14
Isabel and Elizabeth :
So I am a frequent flyer with my daughter who has severe Autism/Intellectual Disability. I am sorry that was your experience and that they treated you so poorly. I want to share what I do. I call ahead of time to the airline and say that we need help and wheel assistance. There is an attendant that takes you through the whole airport (they wheel the chair with my daughter in it while I wheel the bags) including getting you through TSA quickly. They are with you until you get on the plane. When you arrive at your destination, the same thing occurs until you reach your rental vehicle or whatever mode of transportation you are using to leave the airport. They also help to fast track you through customs when you are flying internationally. Flying would be impossible if we didn’t have this option and is something that is required for every airline per FAA guidelines. Please reach out to me if you have any questions!
2026-08-29 12:05:18
54
shanbantwin :
Frontier Airlines is TERRIBLE! Customer Service is awful.
2026-08-29 11:48:03
30
Erin Thomas91 :
That woman should absolutely be fired. Customer service has taken a drastic decline in just about every area and as a fellow special needs mom, I will say you handled that situation much better than I would have.
2026-08-29 11:33:40
71
AJaMay84 :
All I ever see are horrible videos about how ppl are treated by airlines. When is this going to end? It's ridiculous
2026-08-29 08:13:24
15
Theynotlikeus👾🧞♀️ :
They stopped gate passes 25 years ago after 911 unless the child is traveling ALONE then 1 parent is allowed to gate until plane boards plz do ur research
2026-08-30 01:16:07
18
tutuballerina21 :
you think THAT was horrible?
2026-08-29 21:43:19
7
Susan Kichler :
yes but maybe you shouldn't say I had my kids on leashes makes it sound like your kids are dogs
2026-08-30 17:47:50
3
Carole Nostrand513 :
Frontier is awful they lost my 11 year old flying alone i paid for a companion.
2026-08-30 12:30:06
4
user7021991346205 :
Some people want to do as little as possible when it comes to their jobs.
2026-08-31 18:19:49
0
Lynn Wolverton :
I’m truly over the airline industry. And I’m in the travel industry. The airline industry customer service is garbage nowadays. It’s very rare to have friendly agents at the airports. I thank them profusely when I come across very kind gate agents.
2026-08-31 23:47:11
0
Les Rogers716 :
Every airport has an ADA coordinator and their is a complaint form. Fill it out. As a person who dreads traveling with my daughter with CP... wheelchair damage, shes tube fed so we have to bring formula and lots of it, as well as her suction and she is still in diapers. I have to call ada coordinators at airlines and airports a lot for logistics of changing her etc. I am also a certified ADA coordinator so I know what needs to be happening and what happened to you isn't it.
2026-08-29 12:42:51
6
K. Guacamole :
For future trips: book your aunt a refundable ticket on any airline to any destination for a flight that leaves around the time you do. She can help you through and then just cancel the ticket
2026-08-30 19:39:47
0
TaraSimpsonDesigns :
The last time I flew Frontier, I left in near tears and cried as soon as I got to my friend’s car. I had no choice but to fly with my puppy, in a carrier, under the seat, bringing him cost more than my ticket, and they were so mean and nasty. They made the whole experience needlessly stressful.
2026-08-29 12:29:29
3
Jules :
I’m guessing the First Lady was having a bad day…it happens to all of us, in customer service she should have stepped back and let someone else help. I’m sorry you had that experience, hopefully if and when you fly again it will be better.
2026-08-30 12:11:45
0
AC :
If you ever fly again you can coordinate with TSA Cares ahead of time and they will assist you throughout the whole process 💕
2026-08-29 12:21:41
5
Tammy ✨ TTS ✨ TN Affiliate 💕 :
I think they need to give you a full refund and the lady needs to be fired. This is what’s wrong workers are rude apparently not trained in CSR. and no skills. She should be fired.
2026-08-29 12:30:54
4
Ashley :
I know I couldn’t work in customer service just because of how people treat each other.
2026-08-30 18:32:50
2
Justine :
I’m so sorry this happened to you. I also have a non verbal autistic little girl.. it is always “acceptance and inclusion” until someone doesn’t feel like it
2026-08-29 11:56:04
3
LisaGen❌ :
“People like this??! “What!? I’m sorry you had to deal with this !
2026-08-29 07:07:03
4
KellyLynn 🩷 :
She wasn’t trained or didn’t care and should be reprimanded asap. I’m sorry you had to go through that.
2026-08-29 15:07:16
2
❌ xMomOfFourx ❌ :
TSA along with the airlines in each airport have a STRICT criteria as to whom is allowed a gate pass into the secure area. However, the agent can use their discretion to provide one in special circumstances. Just a suggestion, the TSA allows passengers traveling to apply online or via a mobile app a day or up to seven days in advance for a gate pass. Safe travels 🥰
2026-08-31 21:27:43
1
rockythepibble721 :
Right away with the not flying bs. How dare they treat you like that? Absolutely terrible. People are just so desensitized and it's really sad.
2026-08-29 17:00:43
2
Michelle Dale Travel✨ :
Sorry you experienced this.😔 I’m glad someone handled it for you, but you shouldn’t have had to struggle through it all in the first place.
2026-08-29 11:51:55
2
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