Cruising G-Ma
Region: US
Saturday 29 August 2026 16:09:38 GMT
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𝓝𝓪𝓽𝓪𝓵𝓲𝓮 :
I’ve won many Royal Ups and this has NEVER happened.
2026-08-30 12:35:51
0
Tammy Taylor :
We have done royal ups and we had to cancel our previously paid packages ourselves since the packages were included in the the Royal up (Star Class).
2026-08-30 11:54:40
0
Alec Becker :
So you’re not loyal to royal Caribbean because one mistake happened?
2026-08-30 03:14:17
3
Rick734 :
none ever
2026-08-30 09:11:50
0
Donna K :
Had quite a few royal ups and nothing was ever cancelled.
2026-08-30 10:19:31
0
Lianna1634-Cruising4Ever :
I had many Royal ups and none of these issues occurred.
2026-08-30 04:28:50
4
Anella Nies :
Double pinnacle here, and lately I have been very unhappy with Royal as well. Food quality has gone WAY DOWN among many other issues. I typically don’t Royal up so can’t comment.
2026-08-30 00:59:11
5
Build 🪚Cool 🪜Things :
What is Royal up I don’t know anything about it don’t cruise on RC . I’m a Disney cruiser
2026-08-29 16:45:52
1
Terri Aubele :
their website is one of my least favorite
2026-08-30 03:13:24
2
Joan Sutton :
I'm always astonished by the fact that a billion dollar company cannot get there system to work right. I always have multiple problems with different little aspects of it but very aggravating
2026-08-30 02:02:17
1
hi :
how is this reason to stop sailing with them? just don't do royal up then.
2026-08-29 22:35:59
2
MJ's Beach Life :
I don't know what a "Royal-up" is...But to cancel all your other activities and purchases..IS WILD
2026-08-30 02:56:14
1
user5618768370071 :
They seem to screw things up with these changes all the time. Same thing happened to us on our last cruise with items we had pre purchased and when we tried to combine reservations to make sure we were together, they canceled some instead of combining and tried to charge the higher price to “rebook.” I can’t tell if it is poor training or language/system issues that cause the problem, but they need to figure it out!
2026-08-29 17:36:33
1
Travel with Gayla :
We did a Royal Up in July on Royal Caribbean and didn’t lose anything we had purchased . I’m sorry that happened
2026-08-29 23:07:50
4
Mamabn :
My very first cruise was in June…we made reservations for the ice shiw…got there and they say on
2026-08-29 18:44:52
1
melissa.nicole.617 :
Not a royal up but I had to drop a passenger off our booking and when I did that it canceled everyone’s beverage packages, WiFi, etc.
2026-08-30 01:20:21
1
Royal Cruise Girl :
What a nightmare, I’d be so upset too.
2026-08-29 21:31:43
1
Evelyn_QueenAger_UGC :
We did have a royal up but specifically this cruise week 8/22-8/30 on the Allure. We had a similar experience. I upgraded our OV balcony to a jr suite with a rcl rep on the phone about a month before sailing. I asked him if my orders transferred and he said yes. Well , I checked the prices and they happened to lower 7/4 weekend so I cancelled a few tours, the internet package was lower and rebooked them. But when I went in to look a week before, they were just cancelled and not rebooked. I rebooked them again. When I got onboard they disappeared again. I had to add back the internet at a higher price and one of the tours at a higher price. CS had no explanation nor could they go back and honor my lower prices. If I could get a transaction history of the whole time, I could probably trace to see what I should’ve been honored and get a refund, but I don’t know if they can provide because the cruise is almost over.
2026-08-29 20:42:23
0
TravelwithEbby :
I love Royal but their customer service doesn’t know anything!! They make up their own rules.
2026-08-29 22:34:33
1
Jacob Q :
Wow that’s not right! I would be so mad!
2026-08-30 00:26:22
1
kellyg800 :
That's not normal - I have never had that happen - sorry that happened
2026-08-29 23:22:02
2
cindiegates :
I am a loyal to Royal!
2026-08-29 16:50:30
1
Alex :
thats crazy, we didnt have this issue last week. im sorry that happened
2026-08-29 17:15:57
1
Jamie Dickeson Swift :
I was on the 6/13 Allure cruise you were on. 😊 I had made reservations at Izumi months in advance at a really great price to celebrate my daughter’s high school graduation. On board on day 2 I noticed the reservation disappeared from my app. I walked down there and they were like, you canceled it. I said no, no I did not. Ultimately they could get my reservation back online but they wanted to recharge me at the rate on the ship. It took me forever to get them to understand I had already paid for the meal and had indeed not received a refund when it magically disappeared. I thought the customer service throughout the whole issue was lacking
2026-08-29 22:39:43
1
GG :
I booked a room at $2400. Later logged in and changed the bed configuration to be together and hit save. It reset the price of my cruise to the current rate of $3900 instead of the rate I booked.
2026-08-30 02:23:12
1
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