@jeremystoomuch: Hairstylists, consider this your warning before ordering delivery from CosmoProf 😭 I placed a $600 hair color order this morning around 6 AM because it was showing a roughly 2 hour delivery window. They use Uber to pick up the order, so I’ve been watching the delivery update change over and over and OVER all morning. Finally I called the actual store, gave them my order number, and they told me they don’t even have the order and have no idea what I’m talking about… meanwhile the Uber delivery screen is literally still sitting there updating. 💀 And the craziest part is the store basically told me I’d have to call customer service and figure it out. Thank GOD I didn’t actually need this color between clients today because imagine placing a $600 professional color order expecting it within a couple hours and then it just disappears into the universe. 😭 So yeah, personally I would NOT trust delivery if you actually need your products that day. #CosmoProf #Hairstylist #HairColor CosmoProf delivery, CosmoProf order issue, professional hair color, hairstylist supplies, salon supplies, cosmetology, hairdresser, professional beauty supply, salon owner, hairstylist problems
Jeremy the Fun Hairstylist
Region: US
Thursday 03 September 2026 19:50:19 GMT
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Makara :
As a manager, Cosmoprof does not care about anything but money, not their employees, not their customers. It’s a joke working there.
2026-09-03 21:55:56
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Cikia Jaimes :
I HATTEEEE CosmoProf
2026-09-03 22:09:06
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Franca G :
There online system is a joke !!
2026-09-03 20:45:17
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i do hair :
i used to work there. online orders are HORRIBLE. never order more than like 5 things
2026-09-03 22:02:21
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Sylvie 🎀🌈🌴 :
Mine has NEVERRRRRRRR came within 2 hours ever! One time they didnt even have a driver! I’ve stopped ever since!
2026-09-03 21:38:16
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Morgan :
Yall our online system has nothing to do with our in store system.. please don’t let this affect your shopping with us. The system sometimes messes up & we can’t help that 😭😭😭 I’m sorry you had to experience this!!
2026-09-03 21:43:48
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jenniferrussomcco :
The best advice I have for you is to CALL the store directly and place your order. The staff will pull the order for you and even let you know about deals you may be missing out on. You can pay over the phone, but will still need to send someone to pick it up.
2026-09-03 22:52:29
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🩷Sydneybug2304🩷 :
As a salon centric worker we would never ❤️
2026-09-04 13:24:33
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🕸️🖤𝚁𝚎𝚋𝚎𝚌𝚌𝚊🖤🕸️ :
Sally’s (cosmoprof) we literally don’t know anything when y’all‘s orders come to the store. They don’t even tell us if they’re a DoorDash, Uber or anything like that it just says an order and then what you ordered we can’t deal with anything but a refund and even then nine times out of 10 you have to call customer service because they deal with the online. We literally just package and send it off to whoever’s picking it up.
2026-09-03 21:36:28
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Jessica Apuntez :
Soooooo Cosmo employee here 🤷♀️🤷♀️I know I can only defend my store. But once we get notified that we have an order we fill it.. when we click ready for pick up it’s pretty much in the hands of the door dash delivering system. It depends on your tip when they want to pick it up. But sorry your having such a hard time with… RIVERVIEW Fl woulda got you right lol ❤️❤️❤️
2026-09-04 00:38:44
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kenzie ♡ :
As an employee, sometimes it sends it to a random Cosmoprof that’s not even the one you ordered it from. And takes a bit to even get to our system. We also are frustrated by it 😩😭
2026-09-03 21:58:21
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Natalie :
Same thing happened to me!! They never received my order!
2026-09-03 21:06:43
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Drea👑LebaneseGoddess👑 :
O hellllll naw!!!!!! 😳
2026-09-04 02:11:50
1
kiera_coots❤️ :
When I worked at Cosmo prof the delivery people were hired through Walmart and were HORRIBLE I can’t even count the amount of orders that got messed up
2026-09-03 21:24:59
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Marggieh🇸🇻🖤🖤 :
It happened to me !!! So I drove to the store to pick up the things I needed and as I pulled up to the store my ring went off and the order was being delivered from a store 2 cities over 🤷♀️🤷♀️🤷♀️they don’t have their stuff straight.
2026-09-04 05:04:55
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WeDo2Take2 :
Our cosmoprof never has anything in stock.. Next closest is over an hour away. I usually just end up ordering direct
2026-09-06 22:58:15
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Emily Lamb :
I miss having reps that would come and help us order every week
2026-09-04 15:35:25
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🍹alivia🐬 :
this is why i pretend to be my licensed sister when i get stuff from there😝
2026-09-04 08:15:32
1
love 💐 :
DISPUTE
2026-09-04 16:18:04
1
Alice the Hairapist :
yeah, also their credit card sucks to. watch out for the extra charges and fees that get added without notice, even when you haven't used card😡
2026-09-04 21:17:12
1
🐉 Gardom Savage :
Cosmoprof requires a cosmetologist license to purchase so the fact that you are Uber an order is a problem
2026-09-05 06:45:46
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Kyndal🫶🏼 :
Uh so what do you do in this situation??? Just lose $600?????
2026-09-04 16:39:46
2
Ashley :
Why u gotta come for Jake tho
2026-09-06 04:23:02
1
Chris Aders :
I literally changed all my products and color line so I don’t have to go to cosmoprof.
2026-09-04 04:27:59
1
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